Job description

TruGreen, the largest lawn care company in the nation, has an opportunity for an Administrative Customer Service Associate. Must have 3 years of office experience. This job is not remote. We are looking for a highly motivated, energetic individual to provide customer service assistance to our customers over the telephone & enter data into the computer with attention to detail. The ideal candidate will have telephone customer service experience, above average typing & data entry skills, excellent communication skills, the ability to multi-task & work in a fast paced environment.

Responsibilities include:

*Answers inbound customer service calls with a warm & courteous greeting.

*Resolves customer service concerns through the use of good listening skills, probing questions to determine root cause of the concern & paraphrasing to check for understanding.

*Uses agronomic knowledge/database to solve customer concerns.

*Maintains customer database through accurate & timely data entry.

*Identifies opportunities & presents additional services to existing customers based on customer needs.

*Provides amicable resolution & reliable follow-up with the customer within the communicated time frame.

*Performs outbound calls to internal & external customers to schedule applications and/or service calls and collections.

*Monitors email & website.

Benefit Conditions:

• Waiting period may apply

COVID-19 Precaution(s):

• Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

• Email
• Phone
• In person

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Administrative assistant: 3 years (Required)

Work Location: One location

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