Job description

The UPS Store #7086 4532 Lee Highway

Arlington, VA 22207 703.685.9174voice 703.685.9169 fax

Job Description

SUMMARY:

To ensure a intimate UPS Store experience with each customer by providing efficient and effective service to meet and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Smile. Greet customers and determine how to exceed their expectation.

• Receive, sort and place mail in mailbox modules accurately.

• Record all sales transactions on cash register and accurately process cash, check, money orders and credit card transactions.

• Pack contents for shipping using established procedures and products.

• Operate Counter Manifest System, Point of Sale and all other software packages.

• Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing Manifesting software, generating labels and retrieving from customer's vehicle when requested.

• Write documents for traces and shipping claims.

• Witness documents for customers where applicable.

• Become a notary and notarize customer documents when appropriate and according to the requirements as specified for the State of Virginia.

• Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product ,informing appropriate personnel of inventory levels for re-ordering supplies ,being informed of product specifics (i.e. Warranties , durability claims, pricing, etc.).

• Close out of register to include due: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with Company policy and procedure .

• Operate copiers, fax machines , binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines .

• General housekeeping duties.

QUALIFICATION REQUIREMENTS: To perform this job successfully , an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge , skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:.
0 - 2 years customer service experience in a retail environment. Cash register and computer experience highly desirable.

Language Skills:
Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

Other Skills and Abilities:
Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate cash register, copiers and complete customer paperwork.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Plastic shields on each register, and hand sanitizer, wipes.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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