Job description

We are a national leading customer acquisition and consulting agency based in Valley Stream, New York. We specialize in creating customer service strategies that prioritize consumers' wants and needs, and we are driven by a desire to provide lasting, iconic customer experiences. This demands a special kind of Verizon Customer Support Associate - one who takes the time to listen, understand and establish trust with their customers.

The Verizon Customer Support Associate opportunity within our firm is the direct contact between potential customers and clients. This position's main objective is to provide unwavering support to the customer, answering questions, offering service support, and delivering unique, tailored customer service solutions.

What The Verizon Customer Support Associate Will Be Doing:

• Follow all CDC and local mandates while working with customers. We are not willing to compromise your safety OR the customers
• Resolve customer issues, complaints, and concerns utilizing active listening skills, professionalism, and a high level of emotional intelligence
• Deliver personalized product and service recommendations with the customer's wants and needs at the forefront
• Accurately notate, complete, and file product order forms using an intense level of discretion while working with confidential customer information
• Work with Customer Service Management and senior leadership to stay updated on product and service knowledge, compliance policies, and delivery/installation changes

What Skills You Will Need To Be A Successful Verizon Customer Support Associate:

• 1-2 years of customer service experience, preferably in a retail or hospitality environment
• Timely and dependable; You possess a reputation as always being on time and prepared
• Technologically savvy - You are comfortable working with new apps, software and can easily navigate through a tablet
• Confidence in your ability to overcome challenges and achieve personal and professional goals
• Excellent communication and interpersonal skills
• Professional appearance and conduct
• Must be comfortable working in a fast-paced, high-energy environment where creativity, proactivity, and teamwork are essential

Job Type: Full-time

Pay: $900.00 - $1,200.00 per week

Benefits:

• Paid time off
• Parental leave
• Professional development assistance

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Office

Work Location: Multiple Locations

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