Job description

Customer Service Representative

**Bilingual - Spanish**

Are you looking for your next opportunity? PrideStaff Financial is working with a company in the Reno, NV area with great company culture and is looking for a positive candidate to join their team.

Apply with PrideStaff Financial TODAY!

Apply directly to this ad or call our office at

(775-391-3890)

POSITION TITLE: CUSTOMER SERVICE CLERK

JOB SUMMARY: The Customer Service Representative provides excellent customer service support by telephone and email. Resolving and or communicating customer concerns and complaints to the appropriate individuals in a timely manner. Willing to work in a fast-paced environment and have attention to detail.

DUTIES AND RESPONSIBILITIES:

• Answer multi-line phone system and assist customers
• Directs calls to the correct station/person.
• Strong communication skills written and verbal with customers and coworkers.
• Establishes and maintains files. Correctly uses a filing system and keeps files in logical order so that material is readily retrievable.
• Processes documents in accordance with established procedures including checking for accuracy and completion of entries and fields.
• Communicates client needs, concerns, and delivery information to team members in a timely manner.
• Understands responsibilities and duties, can priorities and demonstrates effective problem-solving skills.
• Understands and can apply appropriate procedures to use the database systems to respond to requests for internal reports and information.
• Performs additional duties of a similar nature as assigned.
• Work in a fast-paced environment.

EDUCATION, EXPERIENCE, TRAINING

• High School diploma or GED equivalent.
• Efficient in the use of using computers.
• Efficient in the use of computer software programs such as MS office.
• Strong communication skills both verbally and in writing.
• 1 year of experience

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: In person

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