Customer Service Representative
Job description
DID YOU KNOW?
- There's a company that provides Starbucks coffee every morning?
- There's a company that rents out a restaurant/brewery for the entire company and their family to celebrate?
- There's a company that invests in personal growth for everyone in the company?
Plumbing Nerds is a leading plumbing service company focused on providing a 5 star customer service experience. We love and believe in constant education of our staff, partners and customers. We are a growing company which means plenty of advancement opportunities.
SCHEDULE
all shifts
DAILY EXPECTAIONS
- Schedule customer inbound calls
- Connect with our existing customers via outbound calls
- Document and update customer records based on interactions
- Misc. activities as needed
PREFERED SKILLS & EXPERIENCES
- Previous experience in customer service, sales, dispatching, or other related fields highly preferred
- Experience in the home service industry preferred
- Highly organized & able to prioritize
- Service Titan experience a plus
- Google sheets and Microsoft Office experience
OUR MUST'S
- Must be honest, ethical & represent the company professionally in all business matters and concerns.
- Provide 5 star customer service
- Self motivated
- Positive and professional demeanor
- Be accountable to your metrics and be willing to try new things to improve
NERDY PERKS
- Top Compensation plus incentives
- Medical, Dental & Vision
- Paid Coaching & Training Weekly
- PTO & Paid Vacation
Your Own Money Machine with Company Contribution aka 401(k)- Growth & Advancement Opportunities from Management to Ownership
Come join a growing team who focuses on knowing one trade better then anyone else.
Plumbing Nerds is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
- All candidates are required to undergo a pre-employment drug screen and employment background checks.
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