Job description

About Us

Nakamoto Forestry is the world’s largest manufacturer of yakisugi, commonly known as “Shou Sugi Ban” in the West, we have an unmatched dedication to craft & tradition. We are the only company supplying North America and Europe with authentically milled and heat treated yakisugi.

Position

We have an immediate opening for an CUSTOMER SERVICE REPRESENTATIVE who is reliable, punctual, and a go-getter with a positive attitude. Primary task is to provide office support to sales staff and customers throughout North America.

Responsibilities

• Answer incoming phone calls and direct appropriately.
• Daily filing and paper processing.
• Assist with various spreadsheets and reports.
• Enter new customers information into the database (CRM).
• Respond to customer inquiries.
• Send quotes, invoices, and documents to customers.
• Willingness to grow and learn.
• Perform other job duties as assigned by the General Manager.

Required Qualifications

• 3+ years of experience in an office environment doing office and/or sales support.
• Proficiency with Microsoft Office and Google Suite software.
• Experience with QuickBooks, CRM’s, ERP’s, Slack, etc.
• Excellent written and verbal communication.
• Proven work history of punctuality and attendance.
• Objective honesty, high ethical standards, and a focus on producing work.
• Telephone skills
• 10-key
• 40+ WPM

Hours

Office hours are Monday through Friday from 6:00 a.m. to 4:00 p.m. Hours for this position are negotiable. This is not a remote position.

Location

Northeast Portland near the airport.

Starting Wage

$20.00 - $23.00 per hour

Benefits

• Medical – Kaiser.
• Dental – Kaiser.
• Life Insurance – company paid.
• Retirement with company match.
• Paid PTO.
• Paid Oregon Sick Time.
• Paid Holidays.
• Weekly paydays.
• Fun and rewarding work experience.

Culture

We are an equal opportunity employer that values diversity and inclusion in the workplace.

COVID-19 Statement

We have a conscientious teamwork sanitation program with strict adherence to federal, state, and local guidelines.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Briefly describe your office specialist and/or customer service experience (sell yourself).

Experience:

• Office: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Work Location: In person

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