Job description

• Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers

• Serve as a single point of contact for the customer and form a strong relationship to support them

• Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member

• Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience

• Respond to and own consumer inquiries and issues

• Conduct proactive research on assigned member accounts to identify service issues

• Identify gaps in processes and work closely with other departments for process improvement

• Provide education and status on previously submitted pre-authorizations or pre-determination requests

• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Job Types: Full-time, Contract

Salary: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Morrow, GA 30260: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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