Job description
The Customer Service / Sales Representative is responsible for answering 80+ calls per day ensuring the highest level of customer service is provided with each interaction. The ideal candidate will have a customer service and/or sales background with extensive knowledge of small engine parts, etc. Bi-Lingual a plus.
Summary of Position:
Responsibilities include, but are not limited to:
- Answering inbound phone calls from end users of outdoor power equipment.
- Providing assistance to customers who have general inquiries or need to troubleshoot a problem.
- Entering orders into our proprietary web-based tool.
- Monitoring call queues to ensure goals are met for call abandonment, average answer speed and service level.
- Ensuring prompt handling of customer emails and correspondence.
- Assisting with technical support / parts lookup.
- Performing other duties as assigned.
Requirements:
- Position requires a High School degree or equivalent.
- 2 years of customer service and/or sales experience in a call center environment.
- Knowledge of small engine and/or automotive parts.
- Analytical skills to include problem identification and resolution.
- Working knowledge of a Windows based computer environment.
- Bi-Lingual a plus.
Benefits:
- Weekly pay (every Friday).
- Medical, dental, vision benefits eligibility after 60 days of employment.
- Vacation time eligibility after 6 months of employment.
- 401k eligibility after one year of employment.
Jacks Small Engines is an Equal Employment Opportunity Employer.
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