Customer Service Representative

Full Time
Haverhill, MA 01835
$22 - $26 an hour
Posted Today
Job description

Requirements:

  • 3 years of customer service / inside sales distribution experience in the electrical / heating industry
  • Ability to read detailed documents such as specifications and equipment schedules
  • Experience with Microsoft Office (Word and Excel) and working knowledge of a CRM database
  • Excellent communication skills at all levels both internally and externally
  • Top-rate organizational skills - ability to multi-task and manage tasks effectively in fast paced environment
  • Highly competitive and motivated * Solid understanding of sales metrics
  • Creativity and an ability to convey and sell new ideas
  • Strong negotiation skills are preferred

Responsibilities Include (But Are Not Limited To):

  • Order entry
  • Obtaining quotes from vendors, checking price and delivery, including special pricing
  • Quoting customers
  • Handling customer return process
  • Expediting Orders
  • Purchasing Parts
  • Updating the CRM Database
  • Performing research as needed
  • Customer follow-up
  • Participation in onsite channel partner seminars

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Application Question(s):

  • What is your US work eligibility (i.e. US Citizen, Green Card, Visa, etc.)?
  • What is your target compensation for this position (i.e. targeting $24/hr)?

Experience:

  • Inside sales: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
  • Microsoft Office: 1 year (Preferred)

Work Location: In person

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