Job description

Our Brand:

A glance, a touch, a moment — a love story can begin anywhere, anytime. Then one day, you both realize that you can’t imagine life without one another.

The Fana love story is no different. The family behind Fana holds a rich tradition of creating elegant jewelry for sophisticated clients that goes back several generations. Their legacy merges a love for craftsmanship, elegance, and timelessness of fine jewelry with modern styles that can be worn every day, regardless of the occasion.

Life without beautiful, significant jewelry is unimaginable. To us, it isn't just manufacturing a ring or a pendant. It's expertly crafting the manifestation of your unique story. It's an expression of love and joy, and we take immense pride in each and every piece that passes through our hands.

Responsibilities:

The Customer Service Representatives carries the responsibility of embodying the Fana ethos of kindness and love in each and every interaction; not only amongst clients, but with everyone who surrounds them on a daily basis. The Customer Service Rep at Fana will be responsible for the following:

• To ensure the best possible Customer experience in fulfilling the client's needs.
• Receive and respond professionally to calls and emails from clients in a timely manner.
• The ability to create and maintain positive relationships with clients.
• To strive for growth within yourself, and your team.
• Calm demeanor, especially under pressure.

Qualifications and Education Requirements:

• At least 2 years experience in the Jewelry industry.
• Ability to work Independently and on a team.
• Exceptional oral and written communication skills.
• Excellent computer literacy.
• Knowledgeable in jewelry design.
• GIA Certified preferred, but not required.

Essential Physical Requirements:

Applicants must have valid work authorization for employment in the USA.

Expected salary range: $75k/year.

#BeKind

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Fort Lee, NJ: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Luxury Jewelry: 2 years (Required)
• Customer Service: 2 years (Required)

License/Certification:

• GIA Certification (Preferred)

Work Location: In person

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