Customer Service Representative
Job description
Job Description
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills
- Customer orientation and ability to adapt.
- Excellent communication and presentation skills
- Ability to multi-task, and work at a fast pace
- High school diploma
Job Type: Full-time
Pay: From $18.50 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bristol, CT: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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