Job description

Are you thinking about improving you career development and your professional growth? We invite you to join our successful logistics organization! Commodity Forwarders is looking for a full time Customer Service Representative to fill a position within our Operations department. This is a non-exempt position with a rate between of $20 - $24/hr. depending on the experience. This is an excellent opportunity to join our Honolulu Branch.

Location: Honolulu, HI

Schedule: Tuesday - Saturday between 7:00am – 3:30pm or Sunday - Thursday 8:00 am - 3:00 pm

Your Role:

• Ensure successful movement of cargo from origin to destination to fulfill customer’s and vendor’s satisfaction
• Keep clear communication with the customers and vendors
• Assure all freight forwarding activities abide by all government laws and regulations at origin and destination, and all necessary reports and records are complete, timely, and accurate
• Coordinate with customs brokers to obtain release documents in timely manner
• Accurately process claim paperwork with carriers
• Assure all import files provided to the warehouse are complete
• Coordinate all necessary deliveries while following the guidelines
• Assist departments’ sales effort to achieve the goals for new sales and customer retention
• Maintain strong product knowledge and provide support to the sales team
• Support other stations or departments
• Process accurate billing within necessary period

Minimum Requirements:

• High school diploma or equivalent but College or Associate Degree is a plus
• Eligible to work in the US and pass TSA background check
• 1-2 years Customer Service experience in logistics
• Critical Thinking
• Problem Solving
• Basic Computer Skills including e-mail, web browsing, Microsoft Outlook, Excel and Word
• Strong grasp of geography to determine best freight forwarding routes
• Excellent customer service and vendor relations skills

Good Reasons to Join:

We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, and a dynamic global work environment. At Commodity Forwarders Inc., we strive daily to transport perishable products worldwide, while exceeding expectations through our people, network and technology.

Commodity Forwarders Honolulu, HI address:

2312 Kamehameha Highway Building B-3 Honolulu HI 96819

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Honolulu, HI 96819: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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