Job description

Commodities and Trade - Customer Service Associate

Sales experience a plus. Detail-oriented, articulate, and a passion for customer service and desire to help Bureau Veritas, exceed our customers’ expectations. Knowledge of LIMS applications and laboratory work flow processes. Candidate must have strong problem solving skills, written, verbal, and electronic communication skills, and excellent presentation and listening skills. A self starter who can work independently, and be proactive, personable, and able to respond positively to the challenges of a dynamic work environment. The ability to quickly understand and size up opportunities and/or problems and respond with creative, innovative ideas and solutions is necessary. Position may require minimal local travel.

Description: The Customer Service position involves challenging front-line interaction with customers and lab personnel via telephone and e-mail. A typical day involves problem solving, creative thinking, and teamwork. Will seek to offer and provide a service that exceeds all expectations and contribute significantly to this goal by handling daily business-to-business e-mail and phone correspondence with customers and Account / Sales team. The physical demands of this position include extended periods of sitting at a desk.

Responsibilities: Providing prompt and efficient service and support to Bureau Veritas, private label programs, corporate national accounts, and high profile key accounts. Manage escalations of complex problems from customers, Account / Sales representatives and identifies, evaluate, reports technical and / or operational problems and manage time and workflow independently and effectively. Manages special projects that relate to sales support, communicates project status and results to Sales / Lab management.

Teamwork: Contributes to a positive team environment, proactively aids teammates with difficult contacts, demonstrate effective communication and cooperation with other supervisor, and members of other departments in managing department wide issues and work load. Contribute to a collaborative management process through regular meetings. Assisting warehouse staff during non-peak times throughout the year based on supervisors discretion.

General Duties:

· Answer incoming phone calls - first in line.

· Respond to all incoming inquiries same day

· Assist Sales Management team in most aspects of the sales cycle.

· Establish new account set-up, initial supply ordering and re-ordering; coordinating as appropriate with office supervisors and managers.

· Perform customer database consolidation, updates and maintenance as necessary, coordinating work through lab manager.

· Follow up and qualify leads generated through marketing efforts such as trade publication advertising, Internet, direct marketing, professional trade shows or customer/distributor networks.

· Provide literature and price / service quotations for prospects in accordance with established ASTM list or Routine Analysis Program package price guidelines.

· Periodically perform direct marketing of services or promotional programs or services to targeted markets / customer base through mass mailings via mail or email. Follow up and qualify responses.

· Write, Customer Service Reports (NSC) on significant events, customer service related issues or customer exit details; distribute reports to appropriate departments / individuals; follow up on action items or corrective measures.

· Complete customer service logs for complaints and significant issues.

· Submit all reporting requirements.

· Submit all reporting requirements.

· Provide LOAMS support / training.

· Participate in weekly scheduled meetings to review activity and opportunities.

· Other duties as necessary assigned by Facility Manager or direct supervisor.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Houston, TX 77086: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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