Customer Service Representative - American Bank - Le Mars Location

THE OPPORTUNITY

Customer Service Representatives should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “front line” of our bank and will play a fundamental role in achieving our customer satisfaction. You must be able to process a large volume of transactions daily, communicate with different types of clients and sell the bank’s products and services.

WE ARE LOOKING FOR SOMEONE WHO WE CAN COUNT ON TO…

• Receives checks or cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Places hold on accounts for uncollected funds.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
• Explains, promotes, or sells products or services such as, online/mobile banking, remote deposit, money orders, cashiers checks etc.
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository.
• Duties as assigned by supervisor.

WE ARE LOOKING FOR SOMEONE WITH THE FOLLOWING KNOWLEDGE AND SKILLS…

• High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.
• Provide stellar customer service.
• Read and comprehend simple instructions, short correspondence, and memos.
• Operate PC and various software applications.
• Effectively communicate with customers and employees.
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

BENEFITS
Healthcare (medical, vision, dental)
Competitive Compensation
Community Involvement Incentives
Flexible work hours
Paid Vacation & Sick leave
Paid Holidays
401(k) with matching contribution
Team Building Activities
Apparel Reimbursement

OUR VALUES
Integrity – Building a foundation of trust through honest and ethical behavior.
Dedicated – Dedicated to our customer, co-workers, and community.
Community – Investing time, knowledge, and resources for the betterment of our communities.
Caring – Actively involved in the lives of our customers, co-workers, and community
Innovative – Striving to provide the greatest products, knowledge, and service to our customers

American Bank is an Affirmative Action/Equal Opportunity Employer