Job description

Who are we? Altro has been at the forefront of innovation for over 100 years. Today, working closely with architects, end customers, engineers, designers and contractors around the world, our insight and expertise help them transform everyday spaces into environments that can improve the wellbeing of everyone that uses them.

As a family-founded business, we have a strong sense of what we value and a way of thinking inspired by The Bauhaus – a balance of quality, form and design-led function – that puts people’s needs at the heart of everything we do. It’s a human-centered approach to designing for the demands of 21st century life.

With offices across Europe, the Americas, Asia Pacific and the Middle East, we remain committed to developing solutions that stand the test of time.

We combine the best in contemporary style with the functionality required to improve the way we all live and work, wherever in the world that may be.

What are we looking for? Our team is seeking personable and motivated Top Talent to support the company’s Customer Care Department as a Customer Care Coordinator located remotely in St. Louis, Missouri. This role will be working closely with our Boston, Massachusetts team, and is a busy, high profile customer service position.

RESPONSIBILITES:

• Processing of Orders for a specific group of accounts
• Management of orders from start to finish.
• Scheduling of customer pickups
• Scheduling/managing work orders
• Constant communication with customers
• Other duties as assigned

*It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

JOB QUALIFICATIONS:

• Highly Organized
• Detail Oriented
• Excellent communication skills
• Ability to handle customer demands
• Good Follow Up Skills
• JD Edwards experience a plus
• Knowledge of warehouse operations/shipping a plus

Hours of work:This is a fulltime (40 hour) a week position with days and hours of work being Monday through Friday, between 8:00am and 5:00pm CST. Hours of work may vary based on business needs.

Position Type: Remote – this job is 100% remote and will require an at home office.

What do we offer? We are proud to offer competitive salary, as well as, a comprehensive employee benefits package, including; medical, dental, vision, FSA, STD, LTD, Life Insurance, and 401k with company match. This is only a part of our excellent package; we also offer a generous time off package which includes a company shutdown, with pay, for the week between Christmas and New Year.

EOE/AAP Statement: At Altro Americas, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our team is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

COVID-19 Statement: At Altro Americas we take COVID-19 seriously, and during this challenging time, we are focused on supporting our employees, customers, and local communities in which we operate. We have successfully worked to avoid disruptions caused by COVID-19, while at the same time acting responsibly to do what we can to prevent further spread of the virus by adhering to CDC guidelines, as well as guidelines from our local government. We will continue to closely monitor and assess the evolving situation and will be diligent about communicating on important issues.

Job Type: Full-time

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Hybrid remote in St. Louis, MO 63110

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