Job description

Starting hourly rate adjustable based on level of experience.

Howard Miller is a family-owned company with deep roots in Zeeland, Michigan. Our president and CEO is third generation leading the organization. While we are best known as the largest clock manufacturer in the world, we also manufacture collector curio cabinets, bars, custom TV consoles, furniture for senior living, and a whole lot more. Come join our team.

· Competitive wages

· Time and half pay rate for overtime hours

· No work on Sunday

· Quarterly bonus program

· 10 paid holidays

· Annual salary increases

· Subsidized gym membership

· Employee recognition program which includes gift cards

· Innovative bright idea program to earn gift cards

· Annual holiday party, summer picnic, and other events

· Annual Christmas ham gift

· Onsite flu clinic

College scholarship grant program for children of employees

· Child adoption benefit

· Employee product purchase discount

Job Description:

· Need to respond in timely manner to customer inquiries regarding pricing, product availability, shipping, problem resolution and other service related issues.

· The ability to work in a fast-paced environment, with attention to details and accuracy is essential

Daily duties include working with Sales Manager, Customers, Independent Sales Reps and internal team members to address ordering, pricing, product specs and availability, shipping, repair/damages and other service related issues.

Essential Duties and responsibilities:

• Work with and assist customers and sales reps with issues. With product, freight companies, invoices, repair staff, etc. Need to be timely, resourceful, use good judgment, and follow guidelines/ procedures to ensure resolution.
• Assist and support other members of staff as needed.

Skills Required:

• Exceptional interpersonal and problem-solving skills
• Multi-task, ability to prioritize workload and work under pressure
• Strong attention to detail and accuracy
• Excellent phone and email manner, positive attitude and team player.

Level of Education and/or Experience:

• 1 year customer service in a manufacturing environment preferred
• This is a 100% work on site position.

Job Type: Part-time

Pay: From $16.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Zeeland, MI 49464: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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