Job description
Qualifications
Education
High school diploma or the equivalent.
Licenses
Driver's License
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
move throughout the company facility for most of the shift.
spend time outdoors in the weather and elements.
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
10 lbs. to 25 lbs.
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
ladders
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
General Expectations
Customer Service Representative responsibilities including greeting customers in service drive, help clearing service drive,
Ability to file, organize and maintain records
Ability to Multi-Task
Customer Service responsibilities
Making appointments
Following up with customers
Updating customer information when corrections are needed
Contacting prospective customers
Answer inbound calls to the service department, set appointments or direct call to correct person
Job-Specific Expectations
Greet customers in the service department
Answer large volume of inbound and outbound calls for the Service Department
Document and organize reservations of Service Department customers
File, organize, and maintain all service records
Assist with Concierge as well as Loaner Vehicles department
Have the ability to multi-task and handle more than one task at a time.
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