Job description

Customer Service Manager
Staff/Party Coordinator

Our growing organization seeks an organized, motivated and client centered individual to join our energetic team. Our Family Entertainment Center has been in operation since 2019 and has a great reputation for providing a high quality Birthday party experience, and entertainment for the whole family. Located in central NJ. We are looking for a special individual to join our team. Loyalty and dedication are extremely important considering the nature of our work with our clients.

Benefits:

• Flexible hours
• Paid time off
• Equal opportunity employer
• On the job training
• Room for growth

Required Skills:

• Excellent communication skills and the ability to anticipate the needs of customers
• Should possess strong problem-solving skills and the ability to make sound judgement calls
• Superior organizational and time management skills
• Ability to speak a second language is an asset
• Prior party management or decoration experience is a plus

Responsibilities include:

• Interact with customers, providing information on our services and executing sales of our products.
• Oversee the party schedule, check lists and execution to ensure the highest level of customer experiences are met
• Resolve customer problems or disputes in a professional manner
• Oversee a team of hosts, assistance and attraction attendance and ensure they are providing an exceptional client experience
• Execute on opening and closing protocols
• Coach and support team members to help them meet departmental goals
• Perform regular inventory checks and scheduling
• Must be available on weekends

Job Types: Full-time, Part-time

Pay: Up to $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Morganville, NJ 07751: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work on weekends?

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location

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