Customer Service Cashier Lead
Job description
At Academy Sports + Outdoors, our Mission is to make it easier for everyone to enjoy more sports and outdoors. The logistics team is the lifeblood of the Academy store. Without our receiving and merchandising teams, out store wouldn’t have products on the shelves for our customers. The Logistics Team Lead drives execution of projects in this department. Through this important work, the Logistics Team Lead impacts customer satisfaction, store profitability, and Academy’s Mission.
Education: High school diploma or general education degree (GED) preferred.
Work Experiences:
- At least two (2) years of relevant work experience required
- In-direct support of people and processes to drive operational excellence and expected sales targets.
Other Requirements:
- Must meet federal and state requirements for selling and processing firearms transactions.
- Must meet requirements to qualify to obtain/maintain FOID card (Illinois only).
Skills:
- Excellent customer service orientation; an effective problem solver and communicator with customers and team members
- Read, interpret and follow documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals
- Prepare routine reports and correspondence
- Apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Working knowledge of inventory software, order processing systems, Microsoft Office products such as Word and Excel
Responsibilities:
- Assists manager and operations team lead with daily planning of operational tasks assigned to the store.
- Oversees special or ongoing process improvement projects and initiatives.
- Executes plan to ensure team members are compliant with established policies and procedures, and applicable laws.
- Assists with departmental zoning by providing support, guidance and overseeing the recovery process.
- Required to learn and follow company policies, procedures and safety rules.
- Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
- Duties may change and team members may be required to perform other duties as assigned.
Physical Requirements & Attendance
- Embraces flexible working schedule including nights, weekends and holidays as needed.
- Constantly stand, walk, reach, handle, use repetitive motions (hand/wrist/fingers), feel and lift up to 20 pounds.
- Frequently stoop, crouch, use fingers, grasp, push, pull, talk, hear and lift up to 21 to 40 pounds.
- Occasionally required to sit, climb, balance and lift 41 to 60 pounds.
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Supervising Experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
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