Customer Service Assistant

Full Time
Washington, DC 20005
Posted
Job description
Job Description:


About us:

Lightning Spark Market was created by a dedicated team who believes in an entrepreneurial approach towards professional and personal growth. Bottom line, we love what we do and will continue to drive the needle towards our ultimate goal of creating a global business.

A Customer Service Assistant who works at an IT help desk, for instance, may provide customers with technical assistance or may route calls to a technical services department. In contrast, someone who works on a shop floor will be more focused on providing customers with information and selling a company’s products.

Pay Rate:

$23-$31 per hour

Responsibilities:

  • Answering customer inquiries or passing them on to the appropriate department.

  • Giving information and helping to solve customer problems.

  • Arranging services for customers, for example, booking hotel rooms or arranging car hire.

  • Processing complaints and, if appropriate, issuing refunds.

  • Taking information from customers and entering it into a database.


Required Experience:
  • The ability to actively listen to customers so they can adequately gauge and address their needs
  • Excellent verbal communication skills to clearly share and relay information
  • The ability to remain calm and polite when dealing with complaints or challenging clients
  • Strong problem-solving skills to determine the best possible solutions for client issues

From: The Hive Station

Benefits:
  • Complete insurance coverage includes medical, dental, vision and more.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

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