Job description

Keeping it personal

Are you interested in being part of a growing company where you are a valued member of the team who helps strengthen personal relationships with our partners (both client and vendor)? Are you driven by providing world-class personal service? Are you highly detailed, especially with minute details? Do you thrive in a fast-paced environment with a high volume of customer requests and orders that are time sensitive? Are you a great listener and highly effective communicator? If so, we want to hear from you.

Our customer experience team provides unparalleled personal service! Your primary responsibilities will be to collaborate with the rest of the team in the following areas:

Customer Interaction
· Answer phone inquiries and orders from our client partners.
· Monitor email for inquiries and orders from our client partners.
· Respond to requests for information or quotes in a timely manner.
· Efficiently and accurately process highly detailed orders in the order management system.
· Manage proofing process for personalization orders with clients to facilitate changes when necessary and ultimately ensure timely approvals.
· Follow critical, urgent and time-sensitive orders to ensure they are shipped correctly whether shipping from our warehouse or directly from our vendors.
· Proactively collaborate with the other customer experience team members and management (when necessary) to identify and resolve issues before they become issues for the client.
· Work with clients to handle out of stock issues and offer alternatives when necessary.
· Communicate timely with management should a customer situation require escalation.
· Assist local clients who pick up products daily.

Vendor Interaction
· Send drop ship orders to vendors in a timely manner.
· Reconcile orders against order confirmation emails for all orders to make sure they are received and are processed correctly.
· Contact vendors regarding stock status, issues with orders and to confirm time sensitive orders are in-fact shipping as needed.
· Communicate detailed personalization information when changes are necessary or to clarify any questions they have regarding the orders.
· Resolve discrepancies with orders, including but not limited to incorrect quantities shipped, orders mis-shipped or other order issues.

Warehouse
· Pack orders, print shipping labels and prepare orders for UPS.
· Maintain sufficient stock of shipping supplies.
· Maintain sufficient inventory levels.
· Receive and stock shelves with products as they come in.

Administrative
· Assist the team with pricing updates.
· Assist with filing and other office tasks as may be necessary from time to time.
· Maintain sufficient inventory of office supplies.

If you want to be a part of a world-class team and make a difference every day, then send us your resume. We want to hear from you!

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Required)

Work Location: In person

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