Job description

Highline is committed to bringing the power of the internet to underserved communities across the United States. We empower our communities to thrive, with instant access to opportunities that come from fully participating in today’s digital world. We are looking for enthusiastic and committed individuals that are driven to provide extraordinary customer service and become part of a supportive team that focuses on caring, positivity, and growing our family. See our website at www.highlinefast.com.

Job Summary:

The Customer Experience Specialist is responsible for representing the Highline brand, services, and products by interacting with customers and prospects. The candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. We are seeking someone who is driven, competitive and thrives in a fast-paced environment focused on providing a world-class customer experience.

Duties/Responsibilities:

• Attracts potential customers by making calls from a list of prospects as well as answering multi-channel inbound sales opportunities.
• Generate interest, qualifying prospects and closing sales. Sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails.
• Aptitude to represent company’s products and services and explain benefits.
• Ensure revenue and customer satisfaction goals are met.
• Manage customer relationships, business and residential.
• Provide positive, empathetic, and professional attitude toward customers with the goal of customer loyalty and increased sales.
• Respond promptly to customer inquiries.
• Process orders, forms, applications, and requests as needed to resolve customer needs in Company’s customer systems.
• Maintains customer records by updating account information and recording troubles.
• Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Communicate with customers through various channels.
• Contributes to team effort by accomplishing related results as needed.
• Completes other projects as assigned.

Competencies:

• Technical troubleshooting skills are desired.
• Ability to prioritize and meet deadlines.
• Attentive to customer needs.
• Excellent verbal and written communication skills.
• Detailed orientated and quality-focused.
• Experience with paperless environment an advantage.
• Microsoft Office 365 products, knowledge of SharePoint a plus.
• Customer service experience (Phone and In-Person).
• Telecommunications technical knowledge and advance problem solving.
• Experience with customer billing.

Job Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to pass a pre-employment drug screen.
• Must be able to lift up to 50 pounds at times.
• Inside Sales experience desired.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Waverly Hall, GA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Billing: 1 year (Required)
• Inside Sales: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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