Do you want to work for a company that treats their employees like family and has been named one of INC 5000 Best Places to Work for 3 consecutive years? Here at Compliancy Group, we are currently looking for candidates who are creative problem solvers, with an aptitude to overcome challenges, and want to join one of the fastest growing markets.

Compliancy Group is looking for a proactive and enthusiastic Customer & Channel Marketing Coordinator to join our team to help deliver a great customer experience and build brand advocates. Reporting into the VP of Customer Experience, this individual will work to drive overall customer satisfaction, advocacy, and loyalty.

The ideal candidate will utilize both marketing and project management skills, with the ability to take projects from idea to reality. You can see the big picture yet also masterfully manage projects to completion. You create marketing programs that drive retention and lead to expansion opportunities.

Above all, you're a team player, bringing positivity and a desire to learn to your work every day.

Responsibilities:

• Support and enable GTM strategy for new product launches and updates to increase customer awareness and adoption of new product features/updates.
• Develop and execute campaigns for churn prevention, upsell, expansion, and renewal efforts.
• Create differentiated marketing resources for our customer segments.
• Manage and grow a library of customer marketing materials including training/customer education materials, product blog posts, help center articles, onboarding resources to use throughout the customer lifecycle and up-to-date customer success stories, referrals, testimonials, and use cases.
• Manage customer communication messaging for emails, in-app notifications, and marketing campaigns including compliance and product updates.
• Build and manage internal-facing content, presentations, impactful trainings, competitive analysis, and other marketing collateral to help our channel partners create and close pipelines.
• Develop a case study program. Become the lead contact for case study requests for the CS team, perform interviews, submit requests for writing and design and project manage the deployment of new case studies on the website, social and to internal teams.
• Lead and manage customer engagement and communication programs, such as the customer newsletter, webinars/virtual events, workshops, and onboarding campaigns.
• Collaborate with internal teams to contribute to reporting and optimization strategies.
• Maintain strategic relationships with existing channel partners.

• Support the education and enablement needs of the channel partners that lead to growing their volume of business.
• Work closely with the Channel Sales team to identify opportunities for creative marketing strategies that will support both partner recruitment and partner growth.
• Ensure ongoing activity meets objectives.

Required Skills & Experience

• 3-5 years marketing experience in B2B SaaS with relevant experience in customer marketing or creating and delivering campaigns and programs that build and activate an engaged customer community
• Experience creating and executing measurable, lifecycle marketing campaigns
• Experience working with marketing CRM tools
• Experience working with Gainsight is a plus
• Experience in developing case studies, testimonials and growing customer advocacy
• Experience with virtual events
• Strong networking and communication skills
• Passion for engaging and understanding customers, and delivering exceptional customer experience
• Willingness to travel
• Background in Digital Health or Compliance a plus.

Compliancy Group offers a fun and professional working environment, with a competitive benefit and compensation package that includes:

• A competitive base salary plus bonus
• Extensive in-depth training & on-the-job development
• Competitive Comprehensive Benefits (medical, dental, eyecare, 401K with company match, profit sharing, generous PTO and more!)
• Team building events
• Opportunity for career growth

About Compliancy Group:

Compliancy Group is the recognized industry leader in HIPAA & Healthcare Compliance. We're a fast-growing established firm that provides web-based compliance tracking tools for the healthcare market.

Job Type: Full-time, Remote eligible