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About Us:

We are located in Boca Raton, FL.

We require that you reside within 25 miles of our location.

We have multiple schedules options available.

Fusion BPO Services is a world leader in contact center solutions. We are powered by our people. Our leadership team is the backbone of support to our team of Client Service Professionals. Our Customer Care Representatives are our most valuable employees, as the first point of contact for all our client's valuable customer base.

Responsibilities:

• Responsible for all customer inquiries
• Provide excellent customer service at all times
• Follow up to customer inquiries by taking specific action in a timely manner
• Troubleshoot equipment and system problems
• Problem solve to help customers resolve issues on first call
• Enters data from customers into various software programs
• Appropriately communicate with customers to resolve their inquiries
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Participates in additional training courses when needed
• Exercise retention efforts when appropriate

Requirements

• High School Diploma or equivalent is required
• 6 months of contact center experience preferred
• 1-year previous/recent customer service experience required
• Ability to type 30 wpm
• Logical problem-solving skills and ability to multi-task
• Proven oral and written communication skills
• Ability to use Windows operating systems and navigate between various Windows

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed