About Us:

Santé is a dynamic leader in community-based behavioral health services. We offer rapid response and compassionate care to individuals or groups through comprehensive mental health services. We have a passion for providing empathetic, and potentially lifesaving, care to help individuals heal, recover, and thrive.

Santé is seeking a Full Time Phone Counselor to join our team in Easton, Maryland. As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning, and supporting clients through the crisis response system (CRS) process until discharge.

We offer excellent benefits, including medical, dental, vision, a 403(b) plan with company match, paid vacation days, an Employee Assistance Program (EAP), Wellness & Engagement Program, companywide Employee Recognition Program, flexibility and work life balance, professional development, and growth opportunities.

If you are passionate about the Human Services field and want to make a difference in your community, we encourage you to apply and join our team!

Essential Functions:

• Conduct lethality assessments and dispatch appropriate resources (Police, EMS and/or agency’s mobile crisis team when needed)
• Deescalate clients in crisis over the phone and complete environmental risk and safety assessments
• Develop appropriate and realistic crisis plans, to include follow up tasks depending on nature and severity of client symptoms
• Complete documentation in an accurate and thorough manner
• Educate individuals about mental health, substance abuse, and available community resources, including the agency’s services
• Abide by all federal, state, and local laws and regulations related to confidentiality and protected health information

Required Qualifications:

• Bachelor’s Degree in Counseling, Social Work, or related field of study or at least five (5) years of crisis experience

Other Qualifications:

Must be able to work with “high-risk” consumers who have mental illnesses as well as developmental and physical disabilities. We expect all staff to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Salary Range: $17.00 - $17.50 per hour

We are seeking candidates who are able and willing to work various shifts, including evenings, weekends, and holidays as needed.

New hires who show proof of their completed COVID-19 vaccination will earn a sign on bonus on their first paycheck.

COVID-19 Precautions:

• Personal protective equipment provided and required
• Social distancing guidelines in place
• Daily temperature and symptom screenings
• Sanitizing, disinfecting, and cleaning procedures in place

Santé Group Companies aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed and respected. All members of our organization have a responsibility to uphold these values.

Santé Group Companies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Santé Group Companies participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf