Manage all aspects of the Company’s accounts receivable. Primary tasks include analysis of customer applications for credit sales, collection of outstanding receivables on a timely basis, reconciling customer deductions, and maintaining accurate accounts receivables records.

Essential Functions:

• Review, investigate, process, and approve/decline all new credit applications.
• Periodic review of limits and credit status with database subscriptions to manage financial risk on existing accounts.
• Set up and manage customer file maintenance records.
• Review customer records for service charge processing.
• Research and resolve customer billing issues by communicating with customers and sales in a timely and courteous manner.
• Periodic checking of open order status queue for hold orders/direct hold orders to be released.
• Process credit card payments.
• Process online electronic customer website/portal invoicing.
• Review and correct all remittance discrepancies and issues.
• Review and maintain tax records for tax-exempt customers.
• Maintain customer records electronically and assist with yearly audit functions.
• Participation in local credit management group.
• Back-up for receptionist.
• Back-up for AR Specialist.
• Assist the manager or other team members as directed.

Competencies:

• Knowledge of Electrical Industry trends
• Excellent customer service skills and a strong customer focus
• Ability to establish solid working relationships with employees and customers
• Recommend placing accounts for collection, negotiating payoffs/payment plans, and bankruptcy proceedings. Work with collection agencies and attorneys on delinquent accounts in conjunction with the Director of Finance
• Well-developed oral and written communication skills.
• Must be proficient with Microsoft Office Products

Supervisory Responsibility:

• This position is not a supervisory role and does not have any direct reports.

Work Environment:

This job operates primarily in an office setting. This position requires using standard office equipment such as computers, internet, smartphones, and photocopiers.

Mental Demands:

• Able to gather information, use logic to analyze information, and adapt well to a fast-paced environment

• Strong interpersonal and communication skills
• Ability and willingness to work collaboratively
• Ability to analyze workload and establish priorities with time-sensitive deadlines
• Ability to manage multiple projects simultaneously
• A high degree of attention to detail

Physical Demands:

While performing the duties of this job, the employee is required to have:

• Ability to use a keyboard and type proficiently
• Specific vision abilities required by this job include close vision and the ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

Some overnight travel is required and the employee can reasonably expect on average 15% overnight travel to meet the demands of the position. Should travel be required a valid driver's license with a clean driving record is required for this position.

Clearances and Certifications:

• U.S. Citizenship or U.S. Permanent Resident status is required.

Education and Experience:

• High School Diploma or equivalent required
• Minimum of five years experience in an accounts receivable role preferred

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.