SUMMARY

Provide support to the Treasury Operations department in the coordination and resolution of credit card and debit card issues. Primary responsibilities include the coordinating, tracking, resolving and reporting of chargebacks and all customer credit/debit card disputes. Also responsible for activation and deactivation of gift cards. In addition this position will be a back up for the Corporate Treasury Coordinator and the daily cash process.

PRINCIPAL DUTIES

• Research and resolve customer credit card and debit card issues using web tools, SAP, POSDM, DMR and Excel. Follow up with credit card companies, stores and customers as needed. Document all credit/debit card issues and maintain customer service issue database including status and credit card company response.
• Corporate Gift Card Admin: Activate and deactivate gift cards per the request of other corporate departments (Marketing, Customer Care, ect.) as needed. Maintain accurate logs and records of gift cards activated and deactivated at corporate to allow for proper reconciliation of corporate activity.
• Corporate Treasury Coordinator back-up: Balance daily inflows and outflows through the eight main corporate accounts and the prompt research of unidentified items. Initiate repetitive and non-repetitive electronic funds transfers. Coordinate all borrowings on revolving credit facility, including overnight lines of credit. Update short-term cash flow activity utilizing online treasury system. Update and maintain databases leading to reporting of debt and letter of credit position. Update and report to management the daily debt and cash positions.
• Bank and Sales Audit: Serve as back up in the daily reconciliation of assigned concentrated and single store bank accounts. Serve as back up in the daily clearing of red lighted transactions in the Sales Audit system
• Analyze and reconcile store register funds by store and work with store management to correct any variances that exists in the general ledger. Complete the weekly SSC deposit of miscellaneous cash and check receipts, including the accounting and journal entry.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated ability to utilize Microsoft Excel, and Word. Prior SAP experience preferred.
• Ability to utilize and implement technology applications.
• Ability to communicate effectively with corporate and field team members as well as outside entities.

EDUCATION & EXPERIENCE

• Education Minimum: High School diploma or GED
• Education Preferred: Bachelor degree, major in Accounting or Finance
• Experience Minimum: 2& years in an analytical position, preferably in treasury or banking field.
• Experience Preferred: Prior retail experience.

#ZRHP

This position will be located at:

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

• Medical, Dental and Vision benefit plans
• Company-paid basic, Optional, and Dependent life insurance
• Long-term disability and Company-paid Short-term disability
• Paid Time Off and Sick Time
• 401(k) Retirement Plan with an employer % match and Employee Stock Purchase Plan
• Tuition Reimbursement
• Team Member Discount

For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/

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