At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Evening/Night Shift

Provide clerical/non-clinical support for Conduit Health Partners business areas. Role includes coordination and communication that supports patient logistics, scheduling and care coordination related to books of business. Possesses strong communication and interpersonal skills in addition to an understanding of medical terminology. The role requires team participation and willingness to accept delegation. Flexibility, autonomy, organization and the ability to multi-task are essential characteristics.

Essential Job Functions

Facilitates transportation coordination requesting service type based upon information provided by provider, RN Transfer Specialist dependent upon assignment.

Facilitates scheduling and subsequent patient communication if applicable to assignment.

Facilitates follow up communication with providers/ care team at facilities to maintain awareness of case status. This includes; but not limited to bed assignment status, transportation arrangements, inquiries related to potential for readmission, pending e-visit as well as needs for related follow up.

Accurately enters and retrieves information within the EMR as well as other databases (ADT, scheduling) while ensuring compliance to policy and regulatory processes and data collection.

Maintains professional collaborative relationships with members of the care team.

Participates in process improvement, professional development, peer development, peer review and shared governance.

Responsible for other tasks and analysis as requested /directed.

Education Qualifications -

Required Minimum Education:

Diploma

High school or equivalent

Preferred Education

Associates Degree

Health or informatics related

Minimum Qualifications

Other Knowledge, Skills and Abilities Required

Customer service, medical terminology

Other Knowledge, Skills and Abilities Preferred

Office administration, EPIC

IT Requirements

Minimum internet speed of primary and secondary work locations is:

Download speed of 100Mpbs

Upload speed of 20Mbps

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com