Concierge
Full Time
Bellevue, WA 98004
$22 - $24 an hour
Posted Just posted
Job description
About Us:
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company! Location Description:
Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.
WHAT YOU'LL DO:
SUPPORTIVE FUNCTIONS:
QUALIFICATION STANDARDS
Experience: Prior customer service experience required. Prior Front Desk or other prior hospitality experience preferred.
Licenses or certificates: No special licenses required. CPR certification and/or First Aid training preferred.
Why work for Pyramid?
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
For its first ever property in the Pacific Northwest, InterContinental® Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team.
Overview:
The “Avenue Bellevue” is looking for a
Lead Concierge for Resident Services for the two landmark luxury Condominium Towers opening August 2023. The newly constructed mixed-use project “The Avenue” consisting of 365 luxury condominium units in 2 towers several award-winning restaurant concepts, 1.000 unit parking garage and an extensive 100.000sf of luxury retail space.
Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.
WHAT YOU'LL DO:
- Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members.
- Identifies and clarifies the residents’ needs and desires. Answers questions and provides solutions.
- Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management.
- Assists residents in scheduling access for authorized vendors to provide services within units.
- Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential.
- Able to understand and react quickly and effectively to any emergency.
- Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager.
- Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
- Accurately maintains daily shift notes into software system.
- Receives packages & deliveries and logs in software system, organizes packages for delivery and delivers to residents as schedule permits.
- Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate.
- Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests.
- Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge.
Other:
- Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel and/or HOA.
- Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel and resident facilities. Employees who violate Hotel and HOA rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
- In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
- Notify guests using the message function of the computer of incoming faxes.
- Use the photocopier to make copies of items as required.
- Escort VIP guests to accommodations.
- Handle cash, make change and balance and assigned house bank (if needed) Perform basic arithmetic functions using a calculator.
- Other duties as assigned by the supervisor.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities:
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical and calculator skills to prepare mathematical calculations without error, eg., purchasing tickets for guests.
- Ability to listen effectively, to speak and write English clearly.
- Ability to stand, walk and/or sit and continuously perform essential job functions.
- Hearing and visual ability to observe and detect signs of emergency situations.
QUALIFICATION STANDARDS
Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required.
Experience: Prior customer service experience required. Prior Front Desk or other prior hospitality experience preferred.
Licenses or certificates: No special licenses required. CPR certification and/or First Aid training preferred.
Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available).
Other: Applicants with additional language skills preferred
Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.
Why work for Pyramid?
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
In addition to competitive salary and bonus packages we also offer a comprehensive benefits program.
- Medical, dental and vision insurance
- Supplemental Medical insurance including Hospital Indemnity, Accident insurance and critical illness
- Basic Life and accidental dismemberment
- Life insurance buy ups
- Employee assistance programs
- Competitive matching 401 k
- Pet insurance
- Hotel discounts program
- Paid time off
Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Welcome to the Residential Management team of PYRAMID GLOBAL HOSPITALITY!
Compensation Range: The compensation for this position is $22.00/Hr. - $24.00/Hr. based on qualifications and experience.
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