Job Description

The Case Manager acts as a patient advocate to hospital clients. An autonomous role that coordinates, negotiates, procures services and resources for, and manages the care of complex patients. This position provides clinically based case management, discharge planning, and care coordination to facilitate the delivery of quality healthcare and assists in the identification of appropriate utilization of resources across the continuum of care. This position assists patients throughout their hospital experience to ensure the right care is provided at the right time every time by focusing on the patient and ensures the patient's active participation and decision making in their care. This position works collaboratively with interdisciplinary staff internal and external to the organization. This position interacts, communicates, and intervenes with multidisciplinary healthcare team in a purposeful, goal-directed fashion.

Responsibilities

Directs, coordinates, and provides case management to patients in caseload. Responsible for preventing delayed discharges of observation patients. Participates in case finding and preadmission evaluation screening to ensure a safe discharge plan. Completes case management assessment of patients and support systems in order to facilitate the most appropriate and timely transition plan. Interacts, communicates, and intervenes with multidisciplinary healthcare team in a purposeful, goal-directed fashion. Works proactively to maximize the effectiveness of resource utilization. Anticipates, initiates, and facilitates problem resolution around issues of resource use and continued hospitalization and discharge planning. Consistently maintains a professional commitment to institutions and department's goals and objectives. Demonstrates flexibility to the department's needs in relation to floor and work schedule and any other internal and external demands on the department. Continually shows commitment to the department by extending one's self when the need arises. Maintains current knowledge of case management, , and discharge planning, as specified by federal, state, and private insurance guidelines.

Qualifications

• Must have ASN degree or Nursing Diploma
• Four (4) years broad based nursing experience is required
• Current RN Licensure in the State of Florida required
• Demonstrated skills in the areas of negotiation, communication (verbal and written), conflict, interdisciplinary collaboration, management, creative problem solving, and critical thinking.; Knowledge of healthcare financing, community and organizational resources, patient care processes, and data analysis Knowledge of post-acute care community resources; Excellent verbal and written communication skills required; Demonstrates flexibility via an ability to adapt to changing priorities and regulations; Proficient computer skills required.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.