Job description

Help America to recover and thrive.

This person must be able to multitask, be adaptive to business needs, have very positive energy, be collaborative, and be customer-centric.

Responsibilities
Respond to all inbound inquiries (phone, email, and chat) from applicants with effective communication and problem solving skills.
Provide technical assistance to applicants allowing them to complete their applications.
Navigate a computerized system for responding and/or troubleshooting to applicants questions.
Must have excellent verbal and written communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Strong interpersonal skills, verbal and written communication skills, and most importantly the ability to empathise with applicants.
Become and remain knowledgeable about all FORWARD application programs to provide excellent applicant support
Identify inefficiencies in workflows and suggest solutions.

Qualifications

You are technically savvy and able to learn new systems and processes quickly
Strong ability to work well with people from varied cultural, socioeconomic, educational, and experiential backgrounds
Demonstrated ability to work independently and to adapt quickly to new challenges
Ability to work with a high volume of activity (phone, email, and chat)
Bilingual abilities Required; English (reading, writing, and speaking)
High level of organization and attention to detail
9 am-3 pm schedule preferred
Have U.S. work authorization

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Work from home

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: One location

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