Job description
At Tufts Medicine, we’re saving lives, building careers, and reimagining healthcare. Ready to grow with us?
Tufts Medicine Lowell General Hospital is seeking a Community Health Worker.
The Community Health Worker (CHW) delivers culturally-competent services to help patients navigate and access community services, other resources and adopt healthy behaviors. The CHW assists with care coordination tasks such as appointments and/or transportation, patient education and assistance with navigating physical and behavioral health systems, and facilitating communications with providers and other care team members. They will help patients’ self-management by evaluating their needs, assisting with plan development, and working towards patient-centered goals.
Hours: Monday-Friday 730am-4pm, 8am-4:30pm, or 8:30am-5pm
- The Community Health Worker will be responsible for helping patients and their families to navigate and access community services, other resources, and adopt healthy behaviors. The CHW works with the Nurse Care Manager to support providers through an integrated approach to disease management and community outreach.
- CHW activity will promote, maintain, and improve the health of patients and their family through disease education and wellness.
- Provide social support and informal counseling, advocate for individuals with community health needs.
- Provide services such as arranging transportation, connections to community programs, setting up Specialist and PCP appointments when needed, and connection to financial support.
- Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
- Providing ongoing follow-up, basic motivational interviewing and goal setting with patients/families.
- Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found.
- Assist patients with completing applications and registration forms both financial and community based.
- Help patients set personal goals, and attend PCP and specialist appointments.
- Provide referrals for services to community agencies as appropriate.
- Transporting patients is strictly prohibited.
- Work closely with medical provider to help ensure that patients have comprehensive and coordinated care.
- Work cooperatively with other clinical personnel assigned to the same patient as part of an IDT.
- Be knowledgeable about community resources appropriate to needs of patients/families.
- Be responsible for providing consistent communication to the Chronic Disease manager and the registry coordinator to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress.
- Act as a patient advocate and liaison between the patient/family and community service agencies (i.e. schools, Nursing facilities, hospitals, support groups, etc.).
- Record patient information in the designated EMR (training provided)
- Attend regular staff and clinical meetings, trainings and other meetings as requested.
- Manage assigned caseload of patients.
- 1-3 years of experience in healthcare related field such as hospital, home health provider, or community-based agency.
- Demonstrates ability to work well with people of various ages, backgrounds, ethnicities, cultures and life experiences
- Experience working in a multi-cultural setting
- Experience working in a community-based setting
- Excellent interpersonal and communication skills telephonically as well as face-to-face
- Strong customer service skills
- Detail oriented, with strong organizational skills and multi-tasking abilities
- Ability to work independently with minimal supervision and as part of a team
- Knowledge of medical terminology strongly preferred
- Very strong working knowledge and proficiency with technology and business software (Microsoft Office)
- Must have reliable transportation for local travel and a valid driver’s license
- Fluency in second language preferred but not required
What We Offer:
Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:
- Competitive salaries & benefits
- 403(b) retirement plan with hospital match
- Opportunities for growth
- Tuition reimbursement
- Free on-campus parking
About Lowell General
For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.
About Tufts Medicine
A healthcare system that works Tufts Medicine is more than a health system — we’re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you’ll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family’s well-being.
Tufts Medicine Lowell General Hospital is an Equal Opportunity Employer.
Location: Tufts Medicine Lowell General Hospital · PHO
Schedule: Full Time, Days
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