Communications Operator
Full Time
Lufkin, TX
$11.41 - $15.69 an hour
Posted
Job description
Overview
St. Luke’s Health-Memorial paves the way for quality innovative health care in East Texas and provides more than a quarter of a million patient services each year. With hospitals in Lufkin Livingston and San Augustine St. Luke’s Health-Memorial provides millions of dollars in charity care and community support each year.
Position Summary:
Provides call-processing services in the Health System-wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and Performs routine maintenance and trouble shooting tasks. Assists with clerical tasks as assigned.
Responsibilities
Position Responsibilities:
Qualifications
Education and Licensure
Required:
High School Diploma/GED
Minimum Experience
Two (2) Years of experience in call processing, dispatching, paging, and customer service.
Minimum Knowledge, Skills, and Abilities
**DISCLOSURE STATEMENT**
The above statements reflect the general details considered necessary to describe the essential functions of the job as identified, and shall not be considered a detailed description of all work requirements that may be inherent in position.
Pay Range
$11.41 - $15.69 /hour
St. Luke’s Health-Memorial paves the way for quality innovative health care in East Texas and provides more than a quarter of a million patient services each year. With hospitals in Lufkin Livingston and San Augustine St. Luke’s Health-Memorial provides millions of dollars in charity care and community support each year.
Position Summary:
Provides call-processing services in the Health System-wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and Performs routine maintenance and trouble shooting tasks. Assists with clerical tasks as assigned.
Responsibilities
Position Responsibilities:
Assist customers in obtaining information, and services.- Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.
- Demonstrates skills and ability to operate department equipment, and Performs operational tasks including Pager exchanges.
- Demonstrates skills and ability to process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.
- Demonstrates skills and ability to activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.
- Demonstrates skills and ability to operate emergency communications equipment including telephone and paging notification systems.
- Demonstrates skills and ability to document technical and operational problems.
- Provide accurate documentation of work performed; provide timely and accurate information and reports to co-workers and management levels, summarizing problems and solutions.
- Accurately and effectively plan, organize, and control assigned tasks and responsibilities, leading to high productivity, quality, and responsiveness. Demonstrates effective organizational skills to ensure that the workload is processed in a timely manner.
- Assist the Senior Telecommunications Representative, and/or Manager in maintaining and updating department databases, including the Health System Directory, for call processing and paging, as well as locator information for physicians, employees, patients, and on-call personnel.
- Maintain an orderly work area, ensuring that equipment, supplies, parts, etc. are stored in cabinets, closets, or other designated areas.
- Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking.
Qualifications
Education and Licensure
Required:
High School Diploma/GED
Minimum Experience
Two (2) Years of experience in call processing, dispatching, paging, and customer service.
Minimum Knowledge, Skills, and Abilities
- Knowledge and understanding of telecommunications equipment and services including; Windows based software, preferably E-mail, Excel, Word, integrated telemessaging equipment, etc.
- Must have the ability to resolve problems and have excellent communication skills, telephone customer service, and interpersonal skills.
- Must be able to multi-task and maintain a positive attitude.
- Will sometimes be asked to serve on a project team that contributes to the improvement of morale and department performance.
- Provides recommendations for improvements, as well as contributions towards making the improvements.
**DISCLOSURE STATEMENT**
The above statements reflect the general details considered necessary to describe the essential functions of the job as identified, and shall not be considered a detailed description of all work requirements that may be inherent in position.
Pay Range
$11.41 - $15.69 /hour
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