Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus®, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.

Key Responsibilities:

The Manager - Clubs & Lounges oversees and makes decisions on all the products and amenities available across the United Club and Polaris lounge global network. Key deliverable for the role is to design, implement, and support a long-term product strategy that provides consistency and cohesion for customers and operations, and is aligned with key financial and satisfaction goals. Working with leadership colleagues across many internal groups, this tastemaker will need to proactively identify areas of continuous improvement and seek external partnerships to help drive program goals and align with the company’s vision of an industry-leading lounge program.

• Architect, implement, and maintain a thoughtful and scalable product strategy for all customer touchpoints inside the club and lounge environment

• Own decisioning for all products and amenities offered to customers – make selections, seek applicable partners, build detailed visual merchandising instructions, develop standards, and ensure successful and sustainable operationalization

• Explore and attract meaningful partnership opportunities and set objective review criteria to ensure selections are additive, address program and customer needs, and are impactful to the overall premium experience

• Design and deliver strategic system-wide activations

• Develop strong and data-driven business cases to champion product/service needs and outline reporting methods to showcase performance and communicate updates, including setting performance improvement plans to support long-term success

• Serve as end-to-end project lead/manager for all product, amenity, and partner implementations

• Lead lifecycle partner management – beginning with RFP (and subsequent negotiation work), implementation, and ongoing business reviews

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Business Administration or Marketing

• 5+ years' experience in marketing, product, and/or strategy management

• Proven project management experience (ability to lead large, complexed, matrixed, and multi-timeline projects)

• Significant partnership experience (development and/or management)

• Outstanding communication and polished presentation skills

• Strong business sense and detail oriented

• Ability to represent the brand with internal and partner leadership

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree or MBA

• Experience in Product development and/or Collaborations, Retail, or Hospitality

• Analytical Skills: ability to pull, review, interpret and support data

• Experience developing and delivering business cases

• Experience in partnership negotiation agreements

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.