TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here's the impact you will make and what we will accomplish together

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to tackle one of the most pressing social challenges of our time – achieving more efficient production while lowering the impact on the environment. We believe that by delivering data insights and digital solutions that empower and connect producers to consumers we can improve the quality, safety and sustainability of our food and consumer goods.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses with more accuracy, efficiency and profit and create unified, trusted and sustainable food and consumer goods value chains.

As part of our Agribusiness team, you'll help our customers leverage technology and data insights to connect upstream and downstream and optimize profitability, efficiency and insights.

This position will provide the leadership necessary to manage, support, and grow Agrian commercial relationships with new and existing accounts, locations, and customers. The role has primary responsibility for supporting and training the nation's top Agricultural Retailers and Food Processors.

The Client Success Account Manager will work to ensure clients have a successful onboarding experience, driving the implementation and delivery process, ensuring customer satisfaction, growth, and retention. In addition, they will serve as the key customer contact essentially owning the success of the client.

The Client Success Account Manager will develop relationships with a wide range of client contacts. This role includes periodic travel. The CS Account Manager will provide client support in the United States, specifically within the following states: South Eastern US

The position is fully remote.

Here's how

• Understand specific customer account features and functionality
• Assist Sales team with the onboarding of a client and follow the key Client Success Milestones established by the department
• Serve as the primary advocate and champion for all clients
• Lead demonstrations of Agrian software, Agrian use of data and technology tools
• Identify training needs and track adoption and implement methods to grow the use of Agrian field software and customer satisfaction
• Plan and lead software training and educational meetings (in-person and via webinars)
• Conduct regular planning with key accounts to ensure the software is meeting the client needs
• Facilitate the adoption of Agrian software to new and existing customers
• Identify, analyze and prioritize enterprise account goals, product opportunities
• Work directly with the Development and QA to troubleshoot issues and provide detailed development tickets as necessary while also tracking and updating tickets with appropriate status
• Participate in Product Development collaborations and effectively communicate enhancement/improvement requests and their functionality to the Development Team
• Accurately track all customer interactions in the CRM program which includes regularly updating and maintaining CRM information for both contacts and accounts
• Perform other related duties as assigned by Agrian management

What you bring to the role

Service Proficiency

• Proficiently anticipate, identify and resolve customer concerns promptly and effectively
• A remarkable aptitude for assisting and training customers with technology
• Act with a sense of urgency execute and implement strategies that positively impact adoption and grow client usage of Agrian software
• Provide support for key customers via phone or email outside of documented business hours as necessary
• Successfully follow and implement key Client Success Milestones and provide feedback on ever-evolving metrics for Client Success
• See tasks through to completion regardless of obstacles

Opportunity Generation

• Identify Agrian opportunities within current account holders
• Communicate opportunities with Agrian's Sales team outside of current account holders

Technical Expertise

• Possess a moderate understanding of precision ag hardware and software
• Excellent knowledge of farming practices and agricultural equipment and electronics
• Develop knowledge of Agrian's products and pricing strategies
• Develop an excellent knowledge of Agrian's internal tools for the purposes of account setup/modification and troubleshooting

Teamwork

• Collaborate and communicate timely and accurate information regarding client issues and concerns to other members of the Client Success team
• Accurately track all customer interactions in the CRM program which includes regularly updating and maintain the CRM information
• High willingness to learn and undertake additional responsibilities in an ever-changing, fast-paced environment.

Interpersonal Skills

• Ability to build appropriate rapport and establish constructive and effective relationships with peers and customers.
• High level of personal integrity, confidentiality, and accountability
• Ability to adapt personal style, work methods, and individual capabilities to contribute to Agrian's Customer Success goals
• Excellent planning, time management, communication, presentation, and organizational skills
• Aptitude to handle multiple projects simultaneously while maintaining a detailed and methodical set of procedures
• Enthusiasm to provide detailed, above-par results

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• Post-secondary education (Bachelor's Degree preferred) in a related field such as Agricultural Business, Plant Science, Agronomy, Farm Management, or Precision Agriculture
• Minimum of 3-5 years account management experience in an Agricultural related field with the use of a web-based or mobile platform
• Knowledge of farming practices and equipment
• General knowledge of the principles and practices of soil fertility, fertilizer recommendations, site-specific agronomy, and GIS systems/GPS technologies

Job Information

Location - Remote USA

Employment Type - Full Time
Career Stream Level - P2

The US base salary range for this position is: 61,000-81,5000 USD. This position may be eligible for a performance-based/variable compensation/other BONUS. Our salary ranges are determined by role, level and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but not limited, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.

Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.

In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.

Accessibility

TELUS Agriculture is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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