Job description
About Us:
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Overview:
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by
The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.
The Client Service Executive is accountable for growing existing relationships and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts within a Branch. This role directly contributes to key business outcomes such as revenue growth, client retention, client happiness, improving AJG's value to our clients and prospects, achieving operating/margin targets and encouraging a culture of performance and continuous improvement.
Responsibilities:
The CS Executive's primary areas of focus are;
- Supporting the business priorities of Branch Managers, Production team members, and the client service function
- Growing revenue by successfully counseling clients on additional lines of insurance or limit increases that should be considered based on the details of each client's unique exposure to risk
- Delivering high quality client service consistent with AJG operational standards and practices
- Achieving operational efficiency and performance measurements consistently
Further responsibilities include;
- Growing and profitably managing an assigned group of client accounts successfully
- Building relationships with existing clients by providing outstanding ongoing customer care
- Seeking referrals from current client base to solicit new business prospects
- Securing existing business and actively driving the sale of additional services and lines of coverage
Required:
- Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience
- Insurance knowledge, P&C experience
- Solid financial knowledge
- Must hold a Producer's license
- Able to travel up to 25% of the time
- Proficiency vital in Microsoft office applications and in using technology as a tool to improve pefficiencyand quality
- Previous experience in managing client relationships crucial
- Must possess strong written and verbal communication skills
Preferred:
- Build collaborative and mutually meaningful relationships with internal and external clients
- Able to facilitate and/or lead group meetings with internal and external clients
- Effectively manage/balance multiple and sometimes competing priorities
- Needs to be comfortable analyzing and using data to make decisions
- Work in a self-directed manner
- Act as a role model for dedication and Gallagher's shared values
#LI-MW1
Additional Information:
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
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