Client Services Associate
Job description
CURRENT OPENINGS
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Overview:
Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success.
Duties include:
- Responsible for assisting the Statewide LEAN website and call center
- Connect clients and make referrals to appropriate agency or program
- Maintain and update application records in database. Engage LEAN Single Family Website including
- Live chat functions engagement with clients
- Case study updates for website and public dissemination
- Lead origination, outreach and outbound marketing calls
- Monitor Google Analytics dashboard
- Communicate with potential and existing single family and multifamily applicants
- Coordinate statewide outreach effort in Lead Vendor capacity
- Track client process through marketing lifecycle
- Coordinate Cap engagement on follow-up and completion client referrals
- Review affordability and individual client income documentation
- Perform other related duties as assigned from time to time
Job Qualifications:
- A minimum of a Highschool Diploma/GED or equivalent and up to 12 months of work experience required.
- Experience in energy efficiency and/or multi-family low-income housing helpful
- Experience in grant program management and/or customer service a plus
- Experience with Microsoft Access and Excel or at least a high degree of comfort with databases and spreadsheets required
- Must have good communication skills by phone and email
- Flexibility, initiative, and ability to work in a team
- Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds
- Ability to speak Spanish helpful
Why ABCD?
- Make an impact on the community
- Professional development opportunities and trainings
- Health and Dental Insurance
- Long-term and Short-term Disability Insurance
- Life Insurance
- 403B Retirement Plan with employer match and vesting after 6 months
- Paid Time Off
- 13 Observed Holidays
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