Client Service Project Manager: Legal Solutions
Job description
OVERVIEW:
Guidepoint connects clients with vetted subject matter experts—Advisors—from our global professional network. With over 1,250,000 Advisors in 150 industries, our clients select, request, and make informed business decisions through our unique service offerings such as phone consultations, events, shared calls, surveys, insights, and data. Guidepoint’s fifteen offices on four continents provide 24/7, quick and agile service. For more information, visit www.guidepoint.com.
The Guidepoint Legal Solutions team provides on-demand expert services to law firms. This includes placing expert witnesses, reviewing case records, facilitating short-term consultations, and conducting surveys. Our goal is to allow law firms across the country to achieve better outcomes and operate more efficiently.
Play a vital role in Guidepoint’s success.
As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
What YOU will own:
- Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
- Coordinate and work with a team of Associates to Execute on requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more
- Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project
- Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services
- Work with other Project Managers on the team to provide industry guidance for projects
Experience YOU will bring:
- Bachelors Degree
- 2 - 4 years of client-facing or account management experience
- Previous experience managing a team
- Work authorization required
Skills YOU will Bring:
- Outgoing personality with the ability to speak with people at all professional levels
- Excellent priority management and ability to work within tight deadlines
- Excellent written and verbal communication skills
- Effective time management and organizational skills
- Demonstrated ability to work both individually and as part of a team
- Ability to work in a fast-paced entrepreneurial environment
- PMP certification is neither required nor desired.
What We Offer:
The annual base salary for this position is $75,000. Additionally, this position is eligible for a quarterly bonus of up to $1,500 based on performance.
You will also be eligible for the following benefits:
- 15 PTO Days, 10 legal holidays, and 5 sick days
- Comprehensive Medical, dental, and vision plans
- 10% 401(k) match, life insurance, paid time-off and parental leave plans
- Commuter benefits and a corporate gym rate
- Development opportunities through the LinkedIn Learning platform
- Friday happy hour, “Summer Fridays”, and free snacks
- Casual work environment, team building, and other social events
- Hybrid work model: First week in-person and then 2/3 days a week in the office
Interview Process:
- Meet your Guidepoint Recruiter!
- Initial Candidate Screen
- Meet the Guidepoint Teams!
- Hiring Manger Interview
- Mock Assessment (Role Dependent)
- Complete a stimulated client request and gain more insight into the role
- Interview Process Outcome
ABOUT GUIDEPOINT:
Become part of a rapidly growing, global organization, with nearly 1,300 employees spread across 15 strategic offices in 12 countries. Guidepoint’s broad range of expert services empowers our clients to access new industries, get up to speed on trending topics, enable in-depth exploration of critical subjects, and offer validation of qualitative insights. For more information, visit www.guidepoint.com.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
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