At Upstate Cerebral Palsy, we provide innovative programs and services that support people and create opportunities to fulfill life choices...one person at a time, through everyday miracles. We are looking to hire compassionate, professional, and versatile employees. Our ideal candidate would have the ability to work independently, think quickly, and problem solve.

Now Offering $1,500 Sign-on Bonus!

Starting pay at $17, commensurate with experience.

Position Summary: The Client Access Representative (CAR) works within the Community Health and Behavioral Services (CHBS) program to support clients in accessing CHBS services. The CAR is the first staff that new, established and returning clients interact with by the phone or in person. The CAR facilitates rapid access to services by reducing barriers to scheduling. The CAR is a key member of the CHBS interdisciplinary team and facilitates communication between clients and their care team, to include nurses, medical and clinical providers. The CAR processes referrals, intakes, client registration, answers phones, schedules, takes messages and facilitates general communication. The CAR coordinates follow up access to care with with community referral sources, including hospitals and treatment centers.

BENEFITS:

• Medical, Dental and Vison
• Flexible Spending Account
• 403B Dollar for dollar retirement match
• STD, LTD, Life and AD&D
• Employee Discounts, Local and National
• EAP
• Tuition Reimbursement
• Professional Development
• Generous PTO Plans (Sick, Vacation and Leave)

ESSENTIAL RESPONSIBILITIES:

Activities include but are not limited to the following:

• Serve as the first point of contact for those seeking Behavioral Health Services, greet individuals in a welcoming and inviting manner.
• Use active listening skills to support the scheduling process and identify the best possible solutions to meet individual needs.
• Problem solve with individuals seeking services to identify and address barriers to attending appointments, such as transportation or lack of technology resources. Refer to appropriate member of the CHBS interdisciplinary team for further assistance, as needed.
• Serve as a key partner of the CHBS engagement team and process by obtaining relevant information regarding an individual’s needs, who may present in crisis or requesting services, to initiate the most appropriate next steps.
• Gather information from referral sources to facilitate appropriate access to services.
• Act as an agency liaison for internal and external programs to promote positive communications.
• Process incoming telephone calls, refer to appropriate staff, take messages and respond to requests for information.
• Type and maintain correspondence including letters, forms, reports, logs and charts as required by the program.
• Generate and maintain department or program specific reports, databases, charts and records as directed.
• Schedule all clinical appointments, program or department trainings or meetings, and special events.
• Record by date incoming mail, lab and medical reports; route and distribute.
• Initiate billing activity by obtaining complete insurance information upon intake, verify coverage, obtain authorization, monitor plan and benefit limits.
• Collect plan co-payments and unpaid balances at time of services.
• Assist in short-term and long-term special projects, as necessitated by program, department or Agency need.
• Ensure compliance with all pertinent government and agency regulations and operating standards.
• Coordinate Medicaid transportation and interpreter services.
• Maintain a general understanding of internal resources and community supports available to address needs of individuals presenting for services.
• Ensure HIPAA compliance with incoming and outgoing authorizations to release information.

• Establish a work environment that creates positive communication between supervisors and employees and assimilates new employees to the Agency’s culture, values and mission.
• Ensure compliance with all pertinent government and agency regulations and operating standards
• Schedule is based on a 40-hour work week. Must work at least one late night (weekday) per week (until 8 pm) and at least one Saturday per month from 8 am to 4 pm.

QUALIFICATIONS/EDUCATION/EXPERIENCE:

• High School diploma or equivalent – Associates Degree in Office Technologies preferred.
• Working knowledge of Microsoft Office Suite, Medical Terminology.
• 1-3 years experience in physician’s office preferred.
• Knowledge of Medicare/Medicaid and third party insurance payers.
• Experience with electronic scheduling software.
• Strong organizational skills.
• Strong customer service skills
• Knowledge of HIPAA regulation
• Complete all necessary training, related to the populations served within 6 months of hire.
• Intermediate Computer Skills (Windows, Outlook, Adobe Acrobat, Word, Excel, Access).
• This position does have regular and substantial unsupervised or unrestricted physical contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under OMH (Office of Mental Health), Office of Addiction Supports and Services (OASAS) and OPWDD (Office for People with Developmental Disabilities).

• Must have a valid NYS Driver’s License
• This individual will be able to work independently with limited direction after training.

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match, life insurance, voluntary benefits and generous paid time off.

Experience

• 1 - 3 years: Physician's office

Education

• High School/GED or better

Licenses & Certifications

• Driver License

Skills

• Computer Skills