Client Onboarding Associate (FT)

Full Time
Greenwood Village, CO
Posted
Job description
  • This position is based out of our Denver, CO office but eligible for a hybrid remote schedule.
  • Salary range $45,000-55,000 depending on experience.

JOB OVERVIEW:
The EAS Onboarding Associate is responsible for coordinating and executing successful new Advisor, Third Party Manager and Broker Dealer transitions onto the EAS platform. The Onboarding Associate will partner with the Relationship Manager, typically during the first 6 to 12 months of a new relationship. The primary responsibilities will include creating, managing, and completing their onboarding plan to fulfill a successful transition and to maximize customer satisfaction. The Onboarding Associate will take the lead on efficiently bringing the new firm’s accounts onto our platform and training individuals at the firm on our systems and processes. They will also serve as a liaison between Sales, EAS Operations, ETC Brokerage and vendors for the purpose of onboarding new relationships and ensuring all parties are aware of critical issues. The Onboarding Associate must continue to develop and maintain knowledge of our core business processes and systems to best support the transition of new firms to the EAS platform.

RESPONSIBILITIES & DUTIES:
  • Effectively obtains an in depth understanding on each new firm’s expectations and timelines.
  • Develops, outlines, and communicates transition and training plans to meet the firm’s needs and expectations.
  • Collaborates with the EAS Relationship Manager(s) to identify service needs, training needs, and communication plan for the new firm through the onboarding process.
  • Ensures required systems are established and configured to effectively accommodate the new firm.
  • Provides plan of action to EAS teams and maintains timeline of execution with deadline dates for a successful transition.
  • Collaborates with EAS Sales, Service, Product Development, and Operations to identify designated roles and responsibilities of each party for an onboarding, maintaining oversight for successful execution of transitioning a book of business.
  • Effectively and efficiently assists the firm in transitioning their client accounts onto our platform.
  • Coordinates the preparation of new account applications, transfer forms, and cash movement requests for client signature.
  • Reviews incoming securities and coordinates the transfer of assets as appropriate (creating omnibus accounts, fund exceptions/acceptance, adding new funds to the platform, clearing over-the-counter securities).
  • Provides individuals at the new firm with training on EAS forms, processes, and systems.
  • Continues to maintain, document, and seek improvements to Onboarding Training Plans and methods.
  • Monitor’s account transitions and proactively coordinates with Relationship Manager to update firm and resolve issues.
  • Initiates discussions with appropriate parties to address and resolve any roadblocks.
  • Ensures issues are documented, communicated, and escalated on timely basis.
  • Assists in building out tools and resources that firms can use as points of reference for “how-to” questions, EAS procedures and processes, and documents requirements.
  • Backs up Relationship Managers when requested.
  • Conducts Sales demos when requested.
  • Performs other duties as assigned.
QUALIFICATIONS:
  • Bachelor’s Degree in Business, Communications, Finance, or related field preferred; relevant work experience in lieu of degree may be considered.
  • Minimum 2 years of experience in financial services industry
  • Excellent written and verbal communication skills
  • Strong time management skills and attention to detail
  • Demonstrates ability to handle multiple priorities, being calm under pressure, a team player, and following through on commitments.
  • Has analytical skills, active listening, professionalism, and is results-driven.
  • Adept at learning and using new technology.
PROFESSIONAL CERTIFICATIONS:
  • None required.
TECHNICAL SKILLS:
  • Portfolio Management System experience and knowledge desired.
  • Proficient in Microsoft Excel spreadsheet creation and formulas.
  • Proficiency in web-based applications.
  • Ability to use multiple systems for the tracking of transactions, client account information, communication, and daily business activities.
  • Basic level SQL query writing ability preferred.
  • Basic business systems analysis skills.
CULTURAL COMPETENCIES:
In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:
  • Customer Focus.
  • Action Oriented.
  • Interpersonal Savvy.
  • Nimble Learning.

PHYSICAL DEMANDS/WORK ENVIRONMENT:
This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT:
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.



About Equity Trust:

Equity Trust empowers individual investors and financial professionals by removing the barriers to investment freedom. As an IRS approved custodian, we fulfill the custodial and administrative duties required for each type of investment account our clients hold.With an Equity Trust account, clients have the opportunity to invest in alternative assets such as real estate, precious metals, private equity, and more. Additionally, clients can invest in traditional assets such as stocks and mutual funds – all through a single custodian.As an industry-leading custodian of alternative assets in tax-advantaged accounts, our 45-year* track record of excellence is unmatched in the industry. Equity Trust streamlines the investment experience by offering optimized solutions, processes, and service.As a directed custodian, Equity Trust does not provide tax, legal or investment advice, nor do we offer or sponsor any proprietary investment products.

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