Westminster Village is the premiere senior living campus in Central Illinois. As a CCRC/Life plan community, we enable our team members to help residents celebrate life through a provision of care and services. We have the right people in the right seats. We come from a variety of backgrounds but share the following values that we hope you do too!

• We act with love and respect in all we do
• We do the right thing
• We go above and beyond

The role of the Chief Operating Officer (COO) is to lead our organization’s operations function. As the COO, you will ensure we are operating optimally. You will bring exceptional visionary and leadership traits as well as a continuous improvement mindset. This role will have direct involvement with all aspects of the day-to-day business. You will be a strategic thinker and tactical implementer who is integral to enriching the lives of over 400 residents and their families, 300 team members, and a variety of community partners.

How We will Be Winning Together

• Oversee company operations and team member productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met.
• Foster an exceptional experience for residents and family members throughout all areas of our campus: Independent Living, Assisted Living, Memory Care, and Skilled Nursing.
• Daily focus on the most optimal way for the entire team to invest their time, resolve inevitable blockers, and provide guidance as needed
• You build clear, structured processes and hold yourself and others accountable to them
• Attract, manage, and mentor an enthusiastic team; support team members as they expand their capabilities and consult with internal stakeholders
• Define team roles, accountabilities, and decision-making
• Promote an organizational culture of excellence, adaptability, efficiency, continuous improvement, and innovation
• Lead and drive innovations in technology and operations that support our programs, with talented people and aligned processes/structure in place to deliver
• Work Collaboratively with our IT team/provider that uses modern IT technologies to streamline business operations and leverages technology as an enabler of growth and program delivery
• Manage and evolve internal risk and compliance systems and procedures
• Maintain compliance with all applicable laws, rules, and regulations in all communities
• Produce and analyze reports on data to determine operational excellence and areas for improvement

We Should Talk If This Sounds Like You

• Bachelor’s degree in healthcare management, Nursing, business, or similar discipline; master’s degree in business administration or a closely related discipline preferred
• A minimum of 5 years of progressive leadership experience preferred.
• Experience with or background in the care of elders preferred.
• Expertise in defining and scaling operational processes, both internally and with external partners
• Leadership - proven ability to grow, lead and manage teams
• Excellent people skills, with an ability to partner with other leaders.
• Strategically focused on goal execution and overcoming roadblocks
• Extraordinary project management skills and organization

Diversity, Equity & Inclusion

Westminster Village is committed to being a place where all are valued, respected and welcome. The Governing Board seeks diversity, equity and inclusion for all persons associated with Westminster. To achieve the best version of our organization, it takes many and we invite you to join our team if you are committed to cultivating success!