Key Responsibilities

• Enter and monitor shipment information through use of MSC proprietary IT system
• Liaise with shippers, consignees, government agencies and overseas offices as necessary
• Assume documentary and customer service responsibility for all assigned shipments.
• Maintain efficient ocean shipments documentation and correspondence
• Establish and maintain positive relationship with customers
• Efficiently routing all files and shipments
• Provide timely and accurate response to customer inquiries regarding transportation milestones and shipment details
• Observe corporate guidelines when addressing customer inquiries regarding shipments
• Escalate unique or complex customer issues to the appropriate supervisor for resolution when necessary
• Generate potential solutions to customer issues.
• Provide feedback regarding current corporate practices and metrics to order to support process efficiencies
• Perform other related duties, as assigned

Qualifications & Key Competencies

• Authorization to work in the U.S. (a must)
• Experience working in an international environment, a plus
• Excellent interpersonal and organizational skills, good judgment, discretion, and problem solving abilities
• Team Player with professional attitude
• Resilient and proactive attitude with passion to succeed and learn
• Dynamic and goal oriented Ability to work in a team environment
• Ability to successfully develop and maintain positive client and vendor relationships

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Work Authorization

• Authorization to work in the U.S.

What We Offer

• Competitive Salary
• Paid Time Off (vacation days + pto days + sick days)
• Health Insurance
• Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Pregnancy Disability Leave & Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Disability, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives
• Partner Discount Programs

**We are currently operating in a hybrid work schedule with 3-days in-office and 2-days work from home until further notice**

Company Overview

Mediterranean Shipping Company (MSC) is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. The company has evolved from a one vessel operation into a globally respected business with a 700-vessel fleet and over 110,000 staff providing timely delivery of goods and services to customers of all industries and sizes. Present in 155 countries through 600 offices, MSC calls at 500 ports on 250+ trade routes, carrying some 23 million TEU (twenty-foot equivalent units) annually. MSC’s activities now include overland transportation, logistics and a growing portfolio of port terminal investments.

Mediterranean Shipping Company (USA) Inc. is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.