Summary Statement:

The Support Associate is responsible for assisting with stocking and receiving functions such as managing directs, transfers, deliveries, customer mail returns, merch returns to vendors, markdowns, and processing store directed online order requests. This role manages resources and operational processes effectively and efficiently to support sales and maximize overall profitability.

Responsibilities & Duties

• Executes daily store operations and support functions under the direction of leads and managers including:
  • Inbound merchandise / supply receiving
  • Outbound merchandise movement
  • Inventory control
  • Supports online sales activity via accurate and timely order fulfillment
  • Supports merchandise price changes
• Follows all safety procedures on the dock and in all other work areas

Qualifications

• Prior retail experience preferred
• High School Diploma, 4-year degree preferred
• Excellent oral and written communication skills
• Strong attention to detail
• Motivated and results-driven
• "Win together" mentality
• Ability to work autonomously
• Excellent customer service skills
• Basic proficiency with MS Office Product Suite
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 35 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

• Collaborates with coworkers by exhibiting positivity, resourcefulness, and qualities of a team player
• Effectively communicates both verbally and non-verbally with others
• Inspires trust and dependability
• Supports daily department operations

Passion for Business

• Demonstrates perseverance and sesilience when faced with business challenges or opportunities
• Understands how individual work contributes to general department and company goals
• Prioritizes tasks and uses effective time management practices to meet established deadlines
• Completes work in an accurate and organized
• Seeks out and tries new ideas and solutions developed by others
• Exhibits flexibility and remains calm in a changing environment

Passion for Personal Growth

• Continuously buildsskills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for NMG and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely store-centric one