• This is a non-clinical position on the Autism Care Team providing support and service to the behavioral health clinical autism teams in support of optimal member care and provider partnerships.
• Process and record receipt of clinical requests and

assign for review.

• Facilitate follow-up calls for additional information from

providers.

• Assist clinical staff in locating services for members

through provider searches.

• Provide information to clinical staff regarding results of

provider or resource searches.

• Monitor fax/email mailboxes and tasking buckets.
• Submits PIN requests for providers not listed in the

system.

• Assigns cases to clinicians.
• Collaborates with clinical staff on administrative

processes.

• Forwards documents to be attached to clinical cases.
• Creates new cases based on new requests.
• May participate in reporting or data collection with

projects.

Pay Range
The typical pay range for this role is:
Minimum: 19.50
Maximum: 40.10

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 1+ year(s) working with Behavioral Health
• Required to use a residential broadband service with internet speeds of at least 25 mbps/3 mbps in order to ensure sufficient speed to adequately perform work duties.

Preferred Qualifications

• Understands psych/med terminology
• Previous Managed Care experience, familiarity with managed care documentation systems
• Previous experience working with plan benefit structures

Education

• High School/GED

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.