Job description

Job Overview: MidLantic Urology is looking for a motivated, compassionate, and organized Call Center Representative to join our team. . We are a busy practice located in Huntingdon Valley, PA. The Call Center Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information. The ideal candidate has strong customer service and communication skills with the ability to work efficiently in a fast-paced environment. Must be available Monday through Friday.

Essential functions include but are not limited to:

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere
• Answer telephones in a professional manner
• Schedule appointments
• Take messages for patients using electronic medical records
• Verify and update patient demographic information
• Register new patients
• Address patient requests and inquires
• Resolve patient concerns
• Return calls as necessary
• Update registration and insurance information for existing patients
• Perform other assignments as assigned

Qualifications:

• Previous experience in a busy medical office required
• Must be familiar with electronic medical records
• Adept at multitasking
• Strong customer service and communication skills
• Detail-oriented

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• Customer Service: 1 year (Required)
• Medical Terminology: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Huntingdon Valley, PA 19006: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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