Job description

$500 BONUS AFTER 60 DAYS OF SUCCESSFUL EMPLOYMENT!

Who We Are

From You Flowers offers a complete selection of personal and corporate floral and gift items appropriate for any occasion and every sentiment. This includes fresh flowers, plants, balloons and gift baskets. From You Flowers, LLC is a member of the BloomNet network and has delivery capabilities worldwide via our affiliation with over 30,000 premier florists around the world. From You Flowers, LLC has built an environment that provides our employees with the opportunity to achieve great personal and corporate success. Our management team has confidence in our employees and empowers them to think on their feet, make decisions, and deliver results that contribute directly to our bottom line.

From You Flowers is seeking Call Center Representatives with a background in customer service to join our amazing team in Old Saybrook Connecticut. This person will have the opportunity to directly impact business goals in our account and billing departments by being solution oriented and organized with a positive attitude! This position is ideal for anyone looking for a fun and fulfilling work environment with a range of interesting and diverse responsibilities. Here at From You Flowers, we know there is no “perfect” candidate. We encourage everyone and anyone from all walks of life and backgrounds to apply as we seek to build and grow our diverse staff.

Responsibilities and Goals You Will Own as a Call Center Representative:

• Increase customer satisfaction and loyalty by handling calls and emails professionally and promptly
• Respond to resolve vendor inquiries to ensure order placement quickly and effectively via Phone and email
• De-escalating customer complaints to their satisfaction
• Multi-tasking within many tasks to complete the work at hand
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and tasks; exploring opportunities to add value to job accomplishments
• Meeting and exceeding department goals and metrics

Experience and Qualifications:

• 2 years of customer support, vendor relations, or basic administrative experience – Call Center Experience is a huge plus!
• Friendly, positive, problem solving attitude – (likes the get things done!)
• Ability to solve problems logically and critically
• High School Diploma or GED
• Ability to meet deadlines, multitask, prioritize, and have exceptional attention to detail
• Demonstrate ability to work on a computer including but not limited to: using the Internet, Microsoft Outlook and Microsoft Excel.

Why work at From You Flowers?

• Career development and opportunity for advancement
• Team oriented environment that encourages one another to do our best
• Paid training
• Employer sponsored lunch items available daily
• Catered lunch last Friday of each month
• Easy Access Location - From I95, Amtrak via company shuttle
• Sick and vacation time available

Full Time Shifts:

• Monday - Friday 12:00 PM - 8:00 PM - $15.00
• Monday - Friday 11:00 AM - 7:00 PM - $15.00
• Monday + Thursday - Sunday - $16.00
• Tuesday-Thursday 2:00 PM -10:00 PM and Saturday and Sunday 7:00 AM - 3:00 PM
• Monday-Friday 5 PM - 1:00 AM - $17.00
• Monday and Thursday through Sunday 5pm-1am $17.00.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable laws, regulations and ordinance

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Old Saybrook, CT 06475: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.