Job description

We are currently hiring a Call Center Agent to work from home!

The position is 100% remote and will need to be responsible to handle a full-time schedule in a quiet, distraction-free working environment with a reliable high-speed internet connection. We provide the equipment, you provide a positive trusting can-do attitude with excellent customer service skills and self-motivation. Our agents work shifts between the operating hours of 7:00am-10:00pm Monday - Friday and 7:00am – 3:30pm Saturday-Sunday, Pacific Time.

Who We Are:
Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies.

What’s in it for You:
VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture in an easy going family-like business as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits.

What You’ll Do:
The Call Center Agent serves customers by answering inquiries, determining requirements, fulfilling requests, selling parts and routing telephone calls. The agent manages large amounts of inbound calls and interacts with a high volume of customers daily to process orders and provide overall customer satisfaction.

Job Responsibilities

• Efficiently provides customers with products and service information to high standards
• Determines requirements by working with customers and identifying needs
• Handles customer’s inquiries regarding all matters pertaining to transaction and sales history
• Sells additional parts and services by recognizing opportunities to up-sell
• Explains new features or information to customers
• Manages and resolves customer complaints
• Researches required information using available resources
• Fulfills customer requests
• Completes transactions and process orders
• Routes calls to appropriate resource if needed
• Documents all call information according to standard operating procedures
• Completes call logs

Qualifications

• 2-3 years or more with heavy duty commercial truck parts expected
• OEM dealer experienced preferred
• Knowledge of commercial truck supplies, equipment and mechanical parts highly desired
• Proficient in relevant computer applications
• Experience in call center or customer service environment preferred
• Data Entry and strong typing skills preferred
• Clerical, word processing and/or office skills
• Self-motivated
• Excellent customer service skills
• Language proficiency in Spanish to effectively communicate with customers is beneficial

Compensation

Hourly/Non-Exempt + Commission

Applicants located in the Southwestern USA are highly preferred. CA/NV/AZ/NM/TX

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Velocity Vehicle Group is an equal opportunity employer.

We consider applicants for all positions without regard to race, religion, color, sex, gender, sexual orientation, age, national origin, mental disability, physical disability, medical condition, genetic information, marital status, military service, or any other basis protected by law.

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