Job description

The name “Nederlander” has been synonymous with great entertainment since 1912.

A show business dynasty began when David T. Nederlander, a smart young businessman living in Detroit Michigan, purchased a 99-year lease on the Detroit Opera House. In 1964, his son James M. Nederlander came to New York City and purchased the Palace Theatre on Broadway. His hard work, pioneering spirit and vision enabled him to build one of the largest privately held live entertainment companies in the world.

In San Diego we have two small offices, our West Coast Regional Season Ticket Office and Broadway San Diego. We are located in the beautiful Hillcrest Neighborhood and look forward to our continued growth.

West Coast Regional Season Ticket Office
Call Center Customer Service Representative

Call Center Customer Service Representatives provide over the phone accurate and
up-to-date information to all current and potential season ticket holders in a friendly, professional manner. This position requires attention to detail and a passion for providing excellent customer service to Season Ticket Holders at the country’s top touring Broadway venues.

The ideal candidate would be a motivated and enthusiastic individual with a mind toward excellent customer service and someone who has a passion for being part of a productive, inclusive and diverse workforce.

PRIMARY DUTIES

Maintain current and competent knowledge of season programming for seven markets and seven databases.

• Accessing Season Ticket Holder accounts for the purpose of updating, selling, renewing and maintaining accurate ticketing data.
• Work with supervisory and peer support servicing in bound phone calls from Season Ticket Holders in seven different markets.
• Work Season Ticket Services window for Broadway San Diego Season Ticket events

Perform tasks necessary to complete patron service needs and requests such as email responses, order processing, processing errors, payment issues, and any other service-related tasks

• Must be a self-starter and have the ability to work independently or with a team

· Order processing, processing errors, payment issues, returned mail, ticket printing I mailing and any other service-related tasks

· Stay in phone rotation to ensure the lowest possible wait times

· Other duties as assigned by the Call Center Manager or Director of Season Ticketing

REQUIREMENTS

· Ability to sit, type and navigate several computer databases, for extended periods of time

· Mandatory 2-3 week training to learn each market and their database requirements, including 1 half-day on a Saturday.

· Experience with a comprehensive ticketing system (Ticketmaster Archtics database experience a plus, other system experiences will be considered)

· Strong attention to detail

· Professional, articulate, dependable and customer service-oriented demeanor

· General understanding of basic computers and a strong passion to learn

· Basic knowledge and proficiency with Microsoft Office Suite Excel, Word, Outlook

· Ability to sit, type and navigate several computer databases, for extended periods of time.

· Ability to communicate patiently, effectively and clearly with patrons, management and co-workers

· Ability to multitask, while working on several applications and prioritize accordingly

· Ability to communicate patiently, effectively and clearly with patrons, management and co-workers

· Ability to resolve customer concerns and process customer requests in an effective and efficient manner

OTHER

· Experience with Zendesk customer service preferred, but not necessarily

· Previous call center experience preferred, but not necessary

REPORTS TO: Call Center Manager
WORK SCHEDULE: Part-time 28.50 hours per week
Paid training 9:45AM to 4PM (2-weeks) and one Saturday 9AM to 1PM
Standard Shifts: 11:15AM to 530PM and 1130 to 545PM and Saturdays 830-3PM
STATUS: Non-exempt
COMPENSATION: $16.50 per hour

Nederlander is requiring all employees to be fully vaccinated (with an FDA authorized vaccine) INCLUDING A BOOSTER SHOT, as a condition of employment, with reasonable accommodations (if and where possible) for those employees presenting legitimate reasons, i.e., disability or religious belief, for declining a COVID-19 vaccine. At this time, all California residents age 16 and older are eligible for a booster shot at least 6 months after completing primary COVID-19 vaccination series for Pfizer and Moderna or at least 2 months for Johnson & Johnson per the CDC Guidelines COVID-19 Vaccine Booster Shots | CDC: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/booster-shot.html.

As such, Nederlander has a deadline of your official start date to provide either proof of FDA authorized booster vaccination or the date of eligibility for the booster vaccination by presenting proof of your most recent FDA authorized vaccination

Please know that we are committed to doing everything we can to maintain a safe and healthy workplace.

We are requiring any employee feeling ill, exhibiting any symptoms associated with COVID-19 (e.g., fever or chills; cough; shortness of breath; fatigue; muscle or body aches; headache; new loss of taste or smell; sore throat; congestion or runny nose; nausea or vomiting; diarrhea), or with known exposure to COVID-19 within the last 14 days, to stay home and contact their supervisor.

Nederlander is committed to a workplace where everyone is free from bias, prejudice, discrimination and harassment. The organization strives to ensure a welcoming work environment where everyone belongs and is valued, encouraged & respected for their unique contributions. We are focused on building a culture that acknowledges and values Diversity, Equity and Inclusion.

Job Type: Part-time

Pay: $16.50 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Nederlander is requiring all employees to be fully vaccinated (with an FDA authorized vaccine) INCLUDING A BOOSTER SHOT, as a condition of employment, with reasonable accommodations (if and where possible) for those employees presenting legitimate reasons,

Ability to commute/relocate:

• San Diego, CA 92103: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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