Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Rooted in the 100-plus-year legacy of its founding partners, the network spans the Northeast with 100physicians, over 1000 employees and 23 locations from Connecticut, New York and Massachusetts.

We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

PURPOSE: Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.

ACCOUNTABILITIES:

• Manage calls from patients requiring medical care and provide / gather information needed
• Take electronic messages and convey information to respective medical care providers
• Screen and transfer calls to the appropriate person/department
• Assign pending documents into a patient’s chart within the EMR system
• Provide excellent customer service
• Other duties as assigned by managers and leads

EDUCATIONAL REQUIREMENTS: High School diploma or GED.

EXPERIENCE: One-year medical office experience. Health care receptionist or call center experience preferred.

KNOWLEDGE:

• HIPAA and other regulatory policies
• Insurance regulations, policies, and procedures
• Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette
• Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.

SKILLS:

• Strong communication skills, verbal and written
• Extensive customer service experience
• Proven ability to multi-task
• Computer skills, being proficient with Windows based software
• Strong problem-solving skills and ability to think quickly, professional, and efficiently
• Ability to represent our organization in a professional manner

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