Job description
Job Title:
Cafe WorkerReq:
2023-0405Location:
VMC Main CampusDepartment:
Patient and Nonpatient Food ServicesShift:
VariableType:
OC / PDFTE:
0Hours:
City State:
Renton, WASalary Range:
Min $17.14 - Max $28.01/hrly. DOE
Job Description:
TITLE:
Cafe Worker
JOB OVERVIEW:
The primary focus of this position is to maintain high levels of guest satisfaction concerning all aspects of retail food service. This includes, but is not limited to: interaction with customers to obtain food orders; serving foods; replenishing supplies/foods at serving stations; produces quality beverages (lattes, etc.) for customers; using cash registers or calculators to prepare bill totals for food; and accepting of payment and making correct change for all food purchases.
ROLE:
See job description for Service Partner for generic job description.
AREA OF ASSIGNMENT:
Food Management and Nutrition Services (FMNS) Department
HOURS OF WORK:
Varies depending on shift.
RESPONSIBLE TO:
Retail Manager
PREREQUISITES:
Must have current Washington State Food Handler's permit.
High school diploma or GED certification preferred.
Able to communicate effectively in English, both verbally and in writing.
Able to work on weekends and holidays.
Able to meet the professional appearance standards of the organization.
One to two years of food service experience preferred.
Prior experience working as a Barista preferred.
One year of experience in cash handling to include tending cash and balancing cash drawer preferred.
QUALIFICATIONS:
Demonstrates good interpersonal skills in a diverse population.
Demonstrates ability to work independently.
Able to communicate and work effectively with the physical and emotional developments of all age groups.
Demonstrates experience in providing excellent customer service.
Demonstrates basic knowledge of working a computer (for on-line training, etc.).
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS:
Must be able to push, pull, and lift loads of 50 pounds or more (i.e. able to wheel a cart, with loads weighing up to 250 pounds; CO2 canisters weighing 50 lbs; sanitation buckets weighing 20 lbs.).
Transports various kinds of food service supplies and types of equipment within the area of assignment.
Requires bending, lifting and the ability to work continuously on your feet. Able to move quickly through the department and/or facility in and around patients and other staff.
Requires working with various cleaning/disinfectant solutions and chemicals.
Requires corrected vision and hearing to normal range.
Requires the ability to handle multiple demands simultaneously.
Requires frequent changes and interruptions to respond to all requests.
Requires independent problem-solving skills, compiling information and explanation of department procedures and services.
PERFORMANCE RESPONSIBILITIES
Generic Job Functions: See Generic Job Description for Service Support Partner
Unique Job Functions:
Ability to use specialty equipment effectively for making product.
Assist in day-to-day operations of the FMNS department, which may include relief coverage.
Set up, break down, clean and sanitize all assigned work areas.
Demonstrate courteous and cooperative behavior towards patients, visitors, co-workers and staff.
Portions food accurately and has knowledge of content and complimentary garnish according to department standards.
Maintains a safe and sanitary work environment according to department standards.
Contributes to the department's image of professional food service and adds to the department's ability to provide quality food service by participating in marketing promotions.
Cooperate and actively participate in flexing hours in the times of low census.
Maintains responsibility for time management and best utilization of resources.
Uses proper storage techniques according to department standards.
Maintains temperature records in assigned work area.
Completes jobs as assigned.
Communicates customer feedback to the appropriate persons for follow-up and/or action.
Produces quality beverages for the customers, such as coffee, lattes, cappuccino, and other espresso-based drinks and blended drinks.
Interact with customers to obtain food orders, answer questions, and collect monies for purchases.
Serve foods to customers.
Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for take out.
Replenish supplies/foods as needed at serving stations.
Assists on retail grill to cover breaks/help when needed.
Calculate total meal cost using cash registers or calculators, accept payment and make correct change.
Responsible for keeping cash flow records accurately and up to date.
Generate end of shift cash report with proper reconciliation.
Actively participates in the training of new team members as well as on-going department in-servicing and education.
Performs other related job duties as required.
Job Qualifications:
PREREQUISITES:
Must have current Washington State Food Handler's permit.
High school diploma or GED certification preferred.
Able to communicate effectively in English, both verbally and in writing.
Able to work on weekends and holidays.
Able to meet the professional appearance standards of the organization.
One to two years of food service experience preferred.
Prior experience working as a Barista preferred.
One year of experience in cash handling to include tending cash and balancing cash drawer preferred.
QUALIFICATIONS:
Demonstrates good interpersonal skills in a diverse population.
Demonstrates ability to work independently.
Able to communicate and work effectively with the physical and emotional developments of all age groups.
Demonstrates experience in providing excellent customer service.
Demonstrates basic knowledge of working a computer (for on-line training, etc.).
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